Client Services Associate- PHX Core PHX
Do you thrive on building and maintaining outstanding relationships? Do you want to be part of solving healthcare issues? Look no further?
PHX has been recognized for delivering first-in-class, advanced cost management solutions for many health plans. Apply now to learn how your skill and ability can enhance our Client Services Team.
We are seeking a Client Services Associate who will build and maintain outstanding relationships with our clients, as well as assist all internal staff members in obtaining and verifying any necessary information needed to successfully and efficiently process claims.
In this role, you will:
Serve as direct liaison for PHX clients regarding all daily claim matters and inquiries.
Work closely with internal staff/departments and respond to claim related inquiries
Process client cancellation and adjustment requests
Research status of outstanding claims and expedite the processing of priority claims per client?s request.
Monitor turnaround to ensure timely processing of claims.
Send Welcome/Introduction Letters and set up new clients reports
Provide assistance to Sales/Marketing as requested
Assist Finance with outstanding fees due from clients
Set-up subscription of reports for clients
Ensure clients are serviced in utmost professional manner as well as building and maintaining exceptional relationships with client contacts
Associates degree or equivalent experience
2? 4 years of medical claims experience or customer service experience
Excellent written and verbal communication skills
Exceptional organizational skills
Proficient knowledge of Microsoft Outlook, Word, and Excel
Detail-oriented and able to work in a fast paced environment
||Bedminster, NJ |