Waltham Categories:
Client Services Associate Ping Identity
THIS JOB HAS EXPIRED
Job SummaryThis individual is responsible for supporting Ping Identity?s customers using Ping Federate and any of our integration kits. They must work with our customers? IT personnel to understand the nature of the issue and communicate to the customer how to resolve the issue. They must be able to work a flexible schedule supporting our worldwide customers.
Full-time, exempt Reporting to: Manager, Product Support Center Location: Boston, MA, USA; Vancouver, BC, Canada
Full Time
Locations: Massachusetts,British Columbia (Vancouver)
Job Functions
Receives and responds to emails and calls from customers.
Opens all cases (email & phone) on CRM system.
Conducts RTS check, suggesting alternative options for customers.
Composes and adds to frequently-asked questions (FAQ) knowledge database.
Contributes to support test environment to quickly replicate customer issues.
Works flexible schedule to support our customers outside of Ping Identity business hours.
Essential Qualifications
BS computer science or equivalent degree, at least 2 years experience with enterprise-level software systems in a client- facing role.
Experience with common open source systems such as web and application servers, databases, etc.
Web-based application consulting and support .
Experience with at least one of the major app server environments.
Desired Qualifications
World class, interpersonal verbal & written communication skills.
Owns responsibility and is proactive in solving issues.
Requires minimal management attention?self managed
Naturally driven to coordination and excellence in delivery.
World class problem solving skills.
Salary Range
The compensation and benefits will be both comprehensive and competitive.
| Location: | Waltham, MA United States |
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THIS JOB HAS EXPIRED
Ping Identity
Investors: Appian Ventures, Fidelity VenturesAll Jobs: at Ping Identity
| Web Site: | www.pingidentity.com |
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| Headquarters: | 1099 18th Street Suite 2950 Denver, CO 80202 United States |
| Industry: | Software |
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