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Client Services Coordinator Cardlytics
OverviewCardlytics is the pioneer and leader of the cutting-edge field of Transaction-Driven Marketing ?. The company's unique advertising platform enables banks to deliver rich, relevant rewards to its customers based on purchasing history while fully protecting their privacy. Targeted offers are placed directly on customers? online banking pages, one of the most trusted and widely used, yet least penetrated, consumer channels. The platform is entirely merchant-funded with advertisers targeting consumers based on spending patterns: Where, how much and how frequently they spend at a store and in the broader retail category.
Description
This is a permanent position for a part-time Client Services Coordinator who will be mainly responsible for tracking electronic inquiries from the moment received all the way through the final resolution and follow-up. Candidates should have professional communication skills, as this position will require interfacing with the client customer service teams by phone and email. The coordinator should be a self-started and able to work independently. This individual will be working in a team environment in which training is provided.
Responsibilities
Ability to identify and report trends and reoccurring customer service issues to manager
Demonstrate effective time management skills in order to handle a high volume of tickets
Daily monitoring, researching and managing of electronic inquiry tickets
Track and resolve inquiries in a timely manner, including follow-up to ensure final resolution is as expected
Update and manage internal customer service reporting on a daily and weekly basis
Help prepare customer service documents and resources for clients
Qualifications
Excellent customer service skills
Proficient with Microsoft Office applications
Quick learner and capable of adapting to internal systems
Strong written and verbal communication skills
Professional attitude
Well-organized and strong attention to detail
Ability to manage multiple tasks simultaneously
Education Required
Associates degree required
1+ year of related customer service experience
Compensation
Competitive pay with potential for equity shares
Excellent benefits, including health, dental and vision
Benefits
We value our employees? time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits, potential equity for strong candidates, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
| Location: | Atlanta, GA United States |
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Cardlytics
Investors: Canaan PartnersAll Jobs: at Cardlytics
| Web Site: | www.cardlytics.com |
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| Headquarters: | 00000 United States |
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