Client Services Coordinator (CSC) BidShift

Purpose of the role:
The Services Analyst (SA) is responsible for the technical product support of client services team. The CSC has a primary report development responsibility and will be the initial point of contact for clients needing assistance with the Concerro application.

Accountabilities

Design and prepare internal and client-facing reports (standard, ad hoc)
Perform ongoing data analysis from a variety of data sources (Jasper reports, SalesForce, data aggregation database, etc.) to offer new and compelling information to team
Maintain an in-depth knowledge and understanding of client issues and strategies and Concerro programs in order to develop other meaningful client reports
Develop and maintain reports documentation
Support production of case studies and publications utilizing staffing analytics
Compile and distribute monthly client reports to Client Services Executives (CSEs) in region
Works with clients and CSEs to obtain and graph monthly financial data
Manages master calendar of regional activities
Triages client calls; provides first level response and issue resolution for quick fix problems; enters and assigns unresolved cases in Sales Force
Conduct client webinars on Concerro reports

Requirements:

Bachelors degree
Excellent Microsoft Office skills (especially Excel)
2+ years of technology support experience, preferably in healthcare
Above average verbal and written communication skills
Demonstrated s trong problem solving abilities.

Highly desired/ preferred attributes:

Excellent phone presence
Client service focus
2+ years experience working with databases.

Location:	5405 Oberlin Drive San Diego, CA 92121 United States