Client Services Manager: Enterprise Technology Clients Visible Technologies
THIS JOB HAS EXPIRED The primary responsibility of this position is to provide consultative and technical support to our Enterprise technology clients through:
Managing the implementation and support of client solutions
Facilitating timely high quality deliverables on client projects
Ensuring the client is getting the right value in the technology, products and deliverables
Position Duties and Responsibilities:
Understand a client?s social media program goals within the technology / B2B realm to ensure successful implementation and ongoing value from their purchased Visible products and services offerings
Act as a trusted advisor of the client as a B2B technology expert in Social Media to leverage client application of the data as a monitoring, measurement and insight tool
Serve as a main point of contact for day-to-day user questions or problems and ensure client?s needs are handled promptly
Ensure proper escalations of client complaints or questions
Provide product training to account users
Coordinate client projects, deliverables, and manage to high quality and value
Qualifications / Skills:
A minimum of 5 years? experience in technology sector with B2B expertise in client services, pre-sales, or solution development roles.
Working experience and deep knowledge of B2B and consumer technology
Proven work experience with Social and Traditional Research Methodologies and practices that are used in the technology industry.
Proven work experience developing Social Media metrics for the Technology industry and other industry verticals.
Excellent written, verbal and diplomatic skills.
Unparalleled relationship building skills in the Technology industry with a consultative approach required.
Solid time management skills, with a strong ability to multi-task and create and manage project plans.
The successful candidate needs to have a Laser focus for detail and needs to possess a sense of urgency and an ability to dive right in, with guidance and support, when available.
Experience in social media sites (Twitter, LinkedIn, Facebook, blogs, forums, etc.)
||Court in the Square |
401 Second Avenue South, Suite 101
Seattle, WA 98104
THIS JOB HAS EXPIRED