Client Services Manager - Hamburg Marin Software
THIS JOB HAS EXPIRED
Client Services Manager - Hamburg
Client Services | Hamburg, Germany
Marin Software is experiencing tremendous business growth and is seeking to add an outstanding individual with strong prior experience working within a client services organization as a Client Services Manager, an integral part of an Account Management team that manages both client retention and growth through proactive strategic recommendations and rapid response to client issues or questions.
Responsibilities
- The Client Services Manager acts as both a strategic advisor and tactical responder to clients using Marin to manage their online media spend
- Provide the client with detailed analysis and recommendations on SEM and Display optimization based on strategic business goals defined by the Account Management team
- Become an expert on the Marin platform, able to speak to and show the benefits of the platform in both a training environment and in an ad hoc scenario.
- Communicate effectively with a client through email, CRM and ticketing systems, or over the phone from Marin Software's Hamburg office
- Work directly with Marin Operations, Marin Product Management, Marin Business Analysts, Account Managers, and Senior Search Managers to ensure that the client's strategic and tactical needs are resolved effectively.
- Escalate client product requirements through the Director of Client Services and the Product Management team.
Requirements
- 5 years experience in Paid Search Management is required. Additional Search Engine Optimization or display campaign management is desirable
- 2 years experience in direct client management role is required
- Outstanding Excel data management including expertise in organizing data for analysis, pivot table building, chart construction
- Excellent pattern and trend recognition using Excel-based tools to aggregate large amounts of data
- Understanding of online media metrics and their impact on client campaigns
- Must be familiar with ad serving systems and tracking technologies
- Extensive Experience in building and presenting detailed analyses to decision makers
- Excellent interpersonal skills are critical
- Must be fluent in German and English
- Writing sample and presentation sample required
Full-time salaried position -- compensation depends on prior experience. Position includes equity participation. This is an onsite position at Marin Software's office in Hamburg, Germany.
About Marin Software
Marin Software is a leading provider of online advertising management solutions, offering an integrated platform for managing search, display, and social marketing. The company provides solutions for advertisers and agencies of all sizes, enabling them to improve financial performance, save time, and make better decisions. Marin Enterprise, the company's flagship product, addresses the needs of online marketers spending at least £50,000 per month on biddable media. Marin Professional delivers the same power and ease of use as Marin Enterprise, through an application designed for marketers spending less than £50,000 per month on paid search. Headquartered in San Francisco, with offices worldwide, Marin's technology powers marketing campaigns for over 1500 customers managing more than $3.5 billion of annualised ad spend in more than 160 countries. Marin has raised a total of $80MM in funding and has over 3000 employees worldwide.
IND123P
| Location: | Hamburg Germany |
|---|
THIS JOB HAS EXPIRED
Marin Software
Investors: Benchmark CapitalAll Jobs: at Marin Software
| Web Site: | www.marinsoftware.com |
|---|---|
| Headquarters: | 332 Pine Street Suite 800 San Francisco, CA 94104 United States |
| Industry: | IT Services |
