CLIENT SERVICES MANAGER Verilogue
Verilogue brings patients, physicians and the healthcare industry together to share information, enhance disease understanding and participate in medical marketing research. In order to develop more effective medicines and communication materials for patients and physicians, the healthcare industry requires more insightful customer data.
Verilogue's patent-pending technology system captures information at the point-of-practice? and enables physicians to digitally record conversations with select patients each month. Verilogue provides a secure and confidential way for patients and physicians to share opinions during office interactions. To learn more, visit http://www.verilogue.com.
Our Client Services group conducts and delivers market research projects based on our extensive database of physician-patient conversations. In doing so, we apply various qualitative and quantitative research methodologies to deliver deep insights about disease education, treatment selection and emotional drivers of physician-patient behavior. Verilogue is seeking a Client Services Manager with healthcare market research experience to conduct and oversee all aspects of our dialogue based market research projects.
Primary Job Responsibilities
Build and maintain excellent client relationships through delivery of superior customer insights;
Lead a team of Client Services Researchers working on multiple projects, as assigned
Sell new business to existing clients working as part of a sales team
Derive and analyze physician-patient insights to answer client-specific research objectives;
Create and deliver strategic reports and presentations;
Coordinate with internal and external research partners; and,
Participate in product development and corporate strategy meetings.
Ability to manage and lead market research and/or marketing projects;
Proven project management skills with the ability to deliver multiple projects under tight deadlines;
High attention to detail and accuracy with the ability to prioritize, handle and oversee projects from inception through completion;
Provides opportunities for development of direct reports;
Strong analytical, communication and presentation skills;
Finds ways to keep in touch with a broad spectrum of customers;
Proven organizational and relationship building skills;
Strong proficiency in MS Office (Word, Excel, Access, and PowerPoint); and,
Familiar with processes for conducting qualitative and quantitative projects.
Minimum of a four (4) year degree is required;
Five or more years experience managing and leading market research and/or marketing projects is required;
Knowledge of the pharmaceutical and healthcare industry or specific health-related conditions is desirable.
Demonstrated sales experience is required.
Verilogue provides a base salary, bonus and equity plans commensurate with candidate experience and position requirements. Health and welfare benefits include medical, prescription, dental and vision plans. Other benefits include a 401(k) retirement plan, life and accidental death insurance, paid vacation and holidays. Our employees also enjoy flexible schedules and a casual work environment.
Verilogue rewards personal excellence in the pursuit of our common goals and is extraordinarily respectful of the individual and of the creative, intellectual and cultural diversity of our team. Our culture has allowed us to attract and retain talented individuals who are driven by a vision of the way we will transform the practice of health care communication.
||Horsham, PA |