CLIENT SERVICES MANAGER - MARKET RESEARCH Global Market Insite
THIS JOB HAS EXPIRED DESCRIPTION
Great entry-level opportunity for a recent college graduate to learn our business from the ground up! We are currently recruiting for a Client Services Manager, located in our Bellevue office. Three keys to success in this role are excellent communication skills, client relationship management skills and project management skills. Must have strong math and analytical skills and really know your way around Excel. In other words, you need to have that somewhat rare mix of the analytical and social.
As a Client Services Manager you will be responsible for managing and overseeing the end-to-end client support of online research projects. This is a critical role serving as the primary client facing contact from evaluating the client request through delivery of the project. This position will evaluate project bids, assess feasibility, and ultimately prepare proposals on a wide variety of GMI projects. Also responsible for participating in the design of sample plans for all related studies.
Assess client needs and identify the appropriate GMI solutions
Coordinate proposal creation and feasibility assessment for client bids
Process initial RFP (Request For Proposal) and review bid for accuracy
Present proposal to client and serve as initial point of contact for any questions or client feedback.
Design sample plan for related studies
Liaise with other internal GMI departments to bid and execute client proposal requests
Management of all end-to-end project level details to ensure projects are delivered to client specifications, on time and on budget
Coordinate and oversee project support across internal GMI teams to deliver the highest levels of client satisfaction including meeting project timelines and specifications .
Ensure that the project design meets the needs of the client ? providing guidance to clients concerning implementation of online research best practices related to questionnaire, sample plan and data reporting
Increase client awareness and understanding of GMI's products and capabilities to augment GMI?s direct selling activities and positioning within the account
Help to maintain existing account relationships to ensure they remain healthy, productive & profitable
BA/BS Degree in Business, Marketing, Social Science or related field
1-2+ years related experience in sales, business or marketing, with proven ability to manage projects
Competitive nature accompanied by strong teamwork ethic and passion for satisfying clients
Ability to develop and maintain productive business relationships
Passion for satisfying clients and fulfilling commitments
High-energy with ability to work in a fast paced, dynamic and unstructured environment
Strong analytical and mathematical capabilities; background in statistics
Must be a strong communicator/listener, strategic thinker
Excellent written and verbal communication skills, including ability to present to groups
Ability to manage multiple clients and projects under tight deadlines essential
Microsoft Office and Windows expertise
ABOUT THE COMPANY:
Quality-seeking researchers, marketers and brands choose GMI as their trusted global partner for digital data collection. Our innovative technology, proven sampling methodologies and operational excellence facilitate a deep understanding of consumer opinions and behavior. From intelligent sampling to award-winning survey engagement to sample management and custom reporting, GMI adds value at every stage of the research process.
Founded in 1999 with global headquarters in Bellevue, Washington, GMI has operations throughout America, Europe and Asia Pacific and serves some 4,000 customers in more than 70 countries. In 2011, GMI became a Lightspeed Research company. With talented professionals in offices around the globe, we offer a wide range of career opportunities. Our progress presents new and exciting opportunities requiring creativity, new technologies, thought leadership, and operational excellence.
We have an entrepreneurial and spirited culture. Our collegial work style is casual but hard working and is one that rewards those who contribute to the company?s success. We offer competitive compensation with a generous benefit plan.
||1100 112th Avenue Northeast |
Bellevue, WA 98004
THIS JOB HAS EXPIRED