Client Services Manager Marin Software

The Client Services Manager is responsible for providing day-to-day activity to manage and provide technical support and training to agency and advertiser clients across the US. Responsibilities will include the following:

Ensure proper implementation of Marin's paid search management application in the client's environment.
Deliver world-class customer service and technical support.
Gather customer feedback and work with the product development team to ensure customers requirements are prioritised on the product development roadmap.
Monitor training needs and deliver training seminars and webinars to ensure adoption of relevant product features.
Troubleshoot and resolve any application issues working in collaboration with the technical operations team.
Report any identified application bugs or product deficiencies to the Operations or Product departments, respectively, as appropriate.
Identify new revenue opportunities, grow client business and maximise client retention.

As an individual in this position, you must have strong technical and communication skills, both verbal and written. Your ability to work with customers under a variety of circumstances and pressures, and understand and meet customer expectations, is a fundamental requirement. This position reports to the Senior Director of Accounts and will work closely with Marin's Product team.

Qualifications and Experience:

Bachelor of Science degree or equivalent
Minimum 2 years Search Marketing experience (running PPC campaigns on Google, Yahoo and Bing)
Strong understanding of URLs, URL encoding, and parameter passing
Experience with at least 2 major website analytics tools
Experience with Microsoft Excel formulas and macro language
Good understanding of Javascript and HTML
Familiarity with relational databases and SQL queries (MySQL preferred)
Demonstrated proficiency in technical and customer-facing situations
Ability to quickly learn and apply new information in customer-facing scenarios
Ability to successfully interact with both non-technical customers and technical support staff at customer organisations
Strong written and verbal communications skills
Fluency in English and a second European language is highly desirable
Must be independent, self-motivated and success-driven, yet willing to work within a team environment
Must be able to prioritise workload and manage staff effectively under pressure

Compensation:

Full-time salaried position compensation dependent on prior experience; Marin pays market-leading compensation for top performers. Position includes equity participation. Marin pays for 100 of comprehensive benefits (healthcare, vision, dental) for you, a spouse and dependents In addition Marin has additional perks for their employees.

This is a remote position located in Manhattan area of New York. Marin Software is an equal opportunity employer and is committed to a diverse workplace.

Location:	New York, NY United States