Client Services Manager Recommind
Recommind has just been recognized as one of the ?World?s Ten Most Innovative Companies in Big Data? by Fast Company and as one of the ?Fastest Growing Companies in the Bay Area? by the San Francisco Business Times. Our technology is sophisticated, but our mission is simple: to help organizations manage and leverage their information. By focusing on the rapidly growing volumes of unstructured information they create every day, we enable our clients to unlock the value in their information assets in ways they could not before. We do this by building enterprise applications on CORE, our very powerful unstructured data management and analytics platform.
We are seeking a high-energy, team oriented professional with electronic discovery and litigation support experience to join Recommind as a Client Services Manager. This position is in the eDiscovery Professional Services Department and is managing clients and teams related to the Axcelerate online document hosting and analytics product. The Client Services Manager position is responsible for achieving high client satisfaction, providing consultative services to our clients in the realm of eDiscovery, and leading a team of eDiscovery professionals to offer superior service.
Acquire detailed knowledge of Recommind?s platform to be able to manage the following activities for clients: document processing, site configuration, workflow management during review, advanced methods of search, reporting and analytics, and production of documents
Document requirements of all projects and assure client review and approval
Track engagement schedules, ensuring proper quality assurance, and manage changes in scope
Streamline business operations and develop procedures to lead a large portfolio of hosted clients
Provide product training to clients and create best practices documentation for client goals
Effectively manage and build a team of Project Managers and Case Analysts
Engage with Marketing to provide use cases that display effective use of our technology
Team with Sales to understand future engagements with existing clients and develop strategies for client delivery
Education, Experience and Key Competencies
A minimum of 7 years of experience as a Case/Client Manager or Litigation Support Project Manager
Deep experience with Electronic Discovery, including data tracking, document review management and non-standard eDiscovery workflows
Exceptional analytical and logical skills
Effective written and oral communications
Thorough knowledge of project management and information management methodology
Positive and professional relationships at all levels
The candidate must be able to manage external clients and internal personnel
Some travel required
BA or BS degree required
Recommind values innovation, intelligence and integrity and rewards strong performance with increased responsibility and growth opportunities. We offer a comprehensive benefits package, great work-life balance (4 weeks of PTO per year) and a culture that is fast-paced, collaborative and fun. If you are interested in making an immediate impact on a fast growing company, we invite you to apply today.
Recommind is a leader in unstructured information management and analysis technology, delivering search-powered business applications that transform the way organizations find, manage, analyze and act upon data inside and outside the corporate network. Recommind?s solutions are all built on the CORE platform, which automatically accesses, organizes and analyzes large volumes of information in context from myriad sources. Recommind customers include AstraZeneca, BMW, Cisco, Clifford Chance, Marathon Oil, Morgan Lewis, US Department of Energy (DOE), White & Case and Wilmer Hale. Recommind is headquartered in San Francisco and has offices in Boston, London, Sydney and Bonn, Germany. For more information go to www.recommind.com
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