Client Services Managwer - Domain MarkMonitor
THIS JOB HAS EXPIRED As the global leader in online brand protection, MarkMonitor uses a SaaS delivery model to provide advanced technology and expertise that protects the revenues and reputations of the world's leading brands. In the digital world, brands face new risks due to the web's anonymity, global reach and shifting consumption patterns for digital content, goods and services. Customers choose MarkMonitor for its unique combination of industry-leading expertise, advanced technology and extensive industry relationships to preserve their marketing investments, revenues and customer trust. Learn more at www.markmonitor.com.
As a Client Services Manager, you will be responsible for the management of customer information, client relations (via oral and written communications), and internal systems. Customer satisfaction and Order Management are the primary responsibility of the Client Services Manager. Client Services Managers perform independently with direction from supervisors, and their work has significant impact on company revenues and profitability, and client perception and satisfaction.
Manage all aspects of client management to include: account set-up, domain registrations (both gTLD?s and ccTLD?s), estimate entry, order entry via portal, customer information maintenance, reporting, customer satisfaction, and team leadership;
Function as the main point of contact to assigned clients - oral and written correspondence;
Act as internal advocate for customer;
Monitor registration and renewal data for customers;
Participate in the preparation of business reviews as required;
Up-sell products and services offered by MarkMonitor.
Requires 2-3 years? experience in customer relations or 1 year experience if education requirement has been met; otherwise 3-5 years of related experience and at least up to 1 year of coursework as defined below;
Good oral and written communication skills;
Good organization and decision-making skills;
Ability to multi-task projects simultaneously;
Working knowledge of personal computers and Window applications;
Good understanding of contract management, accounting and business management practices;
Ability to effectively and respond to questions from management, technical and administrative staff, and clients;
BS Business Degree (4 year degree) OR the equivalent.
||Boise, ID |
THIS JOB HAS EXPIRED