Client Services eChalk

Description

eChalk is looking for an enthusiastic Client Services professional to support K-12 schools and districts in using and adopting our web-based communications platform. The Client Services professional works closely with a regional team to deliver high quality service to our new and existing customers. This role will also work directly with a diverse group of schools and districts and present to key personnel including Principals, Superintendents and School Board members.

Responsibilities

Coordinate system implementation and ongoing project management
Resolve support issues and deliver product news, updates and training materials
Work with school leaders to develop goals and plans for enhanced communication and use of eChalk technology
Ensure customers renew and expand eChalk services and manage the renewal process for client base
This position will be based in our NYC office and may require periodic travel to work onsite with clients

Requirements

Bachelors degree
Demonstrated ability to develop working relationships and manage project teams of diverse school district and/or public sector personnel including members of IT, Communications, Curriculum and Instruction and Senior Leadership
Proven ability to manage multiple projects simultaneously while remaining results-oriented
Ability to quickly analyze a situation and make recommendations
Articulate and able to present to a diverse audience, both in person and remotely
Works well in a team while taking initiative individually
High comfort level with technology and Web-based applications
PC and Mac literate. Familiarity with Microsoft Office and web publishing software (Publisher, FrontPage, HomeSite, etc.)
Experience working with K-12 schools and districts is a plus

Location:	199 Water Street 16th Floor New York, NY 10038 United States