Client Services Professional Foundation Radiology Group
About this job
This position is responsible for providing exceptional client service to hospitals and radiologists to ensure that the work flow through the reading center is maximized. This is a unique opportunity for a Client Services Professional who enjoys working in fast paced, high volume, health care call center environment. It is also a great opportunity also for recent college graduates interested in pursuing a career in the health care industry. There is on the job training for the position and opportunities for advancement.
Key Responsibilities of the Position:
Deliver client satisfaction through effective resolution of client calls
Multitask effectively in a high volume client service center
Utilize multiple information systems to verify the availability of diagnostic information
Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources
Owns issues through verified resolution
Establish effective working rapport with clinical team including physicians
Build effective relationships and work environment with teammates
Generate process improvement ideas and take action on ideas
The Ideal candidate will have:
A minimum of 2 years experience in a client services environment.
Bachelor or associate degree in business or health care administration a plus
Knowledge of medical terminology preferred.
Highly proficient with computers
Fast Learn and particular efficient in learning to use new computer software
Ability to work in a fast pace, collegial environment
Excellent communication skills, both written and verbal
Superior Customer Services skills
Foundation Radiology provides:
Professional and state of the art work environment
Full time and Part time opportunities
Flexible work schedule
Competitive compensation program
Comprehensive Benefit Package including but not limited to medical, dental, vision, life and disability insurances, EAP, paid time off, generous 401K Plan and flexible spending accounts.
||Pittsburgh, PA |