Client Services Project Coordinator LightEdge Solutions
The overall responsibility of a Client Services Project Coordinator is to ensure LightEdge?s client service, as part of our Professional Services team, is being executed efficiently, accurately, and professionally. This role is part of LightEdge?s Professional Services team. The main responsibility is maintaining the integrity of the services provided to LightEdge clients. This person will work closely with designated teams to coordinate projects, deadlines, and the LE product portfolio to provide support to the consultants. This person will drive execution of and consistency in operations of the group and will be called upon to provide status of projects and services to ensure clients? needs are always met.
Specific Tasks & Roles
Scheduling and calendar management to take client requests, service tickets, and project tasks to ensure they are assigned to appropriate consultants in a timely manner.
Review all outstanding tickets and project tasks on a daily basis and update accordingly.
Ensure billing time is entered in correctly into Level Platforms; verifying projects are created timely and accurately, as well as ensuring service tickets exist for all client requests.
High-level project management for the consulting team: Responsible for tracking billing and schedule of consulting team?s project completion as compared to customer expectations. Must resolve discrepancies with location director.
Provide ongoing sales assistance as needed with preparing for sales calls and proposals by gathering client history, financial estimates, etc.
Assist in gathering and centralizing information (client documentation; network diagrams?)
Schedule weekly/ monthly meetings with local office staff, facilitate meetings with disbursement of agendas, and then the creation of follow up items and meeting notes.
Maintain weekly/monthly consultant utilization reports for management.
Coordinate with Finance to track team financials and ensure that services invoiced are consistent with work performed.
Required Experience and Qualifications:
1+ year experience working in an IT-related support role with emphasis in portfolio and/or project management support
Excellent communication skills with strong customer service commitment
Strong time-management skills
Working knowledge of project management processes
Ability to work independently in an autonomous environment
Interest in quickly learning new technology and systems
Ability to work effectively with sales persons, engineer consultants, and operational leaders
Excellent people skills and proven ability to build positive professional relationships
A minimum of an Associate?s degree or comparable job-related experience.
Proficient in MS Office, especially Excel
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