Client Services Representative I/II (DOE) Integra Telecom
THIS JOB HAS EXPIRED DescriptionProvide high quality and efficient service and support to existing and incoming customers of Integra Telecom. Ensure continuing customer satisfaction and retention by partnering with internal departments and existing customers to resolve problems, enhance existing service, coordinate technical support in resolving customer issues and establish new accounts. Provide users with basic technical support and online system training. Provide less experienced employees training and guidance in Call Center duties and customer account resolution.
?1+ Years of demonstrated customer service and/or provisioning and/or telecom experience required
?Telecommunications product knowledge preferred
?Experience that demonstrates the ability to meet inflexible deadlines; perform both routine and non-predictive multiple tasks; and handle customer conflict to a successful resolution.
?Computer skills including experience using spreadsheets, word-processing, database programs and typing. Excellent verbal and written communication skills.
?Ability to apply current processes and policies in all aspects of the job by acquiring and becoming proficient in Integra?s system of interrelated procedures, data entry and record keeping.
?Ability to apply learned principles and processes to solve everyday service issues and apply problem resolution techniques to solve a variety of situations where only limited standardization exists.
?Ability to interpret a variety of instructions furnished in written, oral, diagrammatic or schedule form.
?Effective verbal and written communication skills sufficient to defuse intense situations, negotiate resolutions and enlist support and assistance from others.
?Ability to resolve moderately complex customer issues and to effectively interface with a customer while researching an issue.
||1201 NE Lloyd Boulevard |
Portland, OR 97232
THIS JOB HAS EXPIRED