Waltham Categories:
Client Services Representative NetProspex
THIS JOB HAS EXPIRED
Job DescriptionHandling inbound inquiries from customers, traders, and prospects
Managing data fulfillment via Excel and other similar applications Schedule product demonstrations and perform lead qualification of inbound inquiries and route them appropriately
Provide customer training sessions via GoToMeeting
Make outbound phone calls to our VIP customers and traders
Convincingly communicate product value proposition to all levels of an organization
Using a reporting system to provide insight on support activities to management
Collaborating with sales to help ensure A+ customer satisfaction
Ensuring that the CRM is up-to-date with all prospect and customer information
Troubleshooting and documenting product issues for escalation
Ideal Candidate will possess the following
1-2 years experience in a support role within a client services or sales department
Excellent verbal and written communication skills
High proficiency with Microsoft Excel (formulas, pivot tables, general wizardry)
Ability to handle heavy phone work, both inbound and outbound
Analytical and reporting skills with strong problem-solving abilities
Skilled in prioritization and efficient time management
Excellent organizational skills and self motivated
Ability to multi-task and work under pressure and tight deadlines
Familiarity with Salesforce and support ticketing systems preferred
Bachelor?s Degree or equivalent experience required
Sense of humor
| Location: | Waltham, MA United States |
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THIS JOB HAS EXPIRED
NetProspex
Investors: Edison Venture FundAll Jobs: at NetProspex
| Web Site: | www.netprospex.com |
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| Headquarters: | 00000 United States |
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