Client Services Representative NetProspex
NetProspex is a leading data company focused on helping B2B marketers improve their program results, reduce costs associated with bad data and realize greater business value from their contact data. NetProspex was named one of Boston?s Best Places to Work by the Boston Business Journal and one of the 30 Companies to watch in the next decade, alongside Google and Apple. With steady funding and a strong team NetProspex has doubled in size and revenue every year.
NetProspex is looking for a client service superstar.
At NetProspex, our rapid growth has been driven by an unrelenting focus on the customer. Everything we do centers around creating value for our customers and to this end, we are looking for an outstanding Client Services Representative to join our best in class Client Services team at NetProspex, our rapid growth has been driven by an unrelenting focus on the customer.
Our Client Services Representatives will also work hand-in-hand with members of the sales organization to accelerate the sales process and enhance customer satisfaction. In this role you will participate in the customer life-cycle by supporting pre-sales activity, on-boarding new customers and nurturing existing clients to solve problems and ensure their success.
Mission critical activities will include: Performing customer training webinars, troubleshooting customer issues via phone and email, and fulfilling client list build requirements in Excel. Success in this critical position provides exposure throughout the organization where career advancement opportunities into sales, client services, marketing and or data positions is expected.
? Handling inbound inquiries from customers, traders, and prospects
? Managing data fulfillment via Excel and other similar applications
? Provide customer training sessions via GoToMeeting
? Make outbound phone calls to our VIP customers and traders
? Convincingly communicate product value proposition to all levels of an organization
? Using a reporting system to provide insight on support activities to management
? Collaborating with sales to help ensure A+ customer satisfaction
? Ensuring that the CRM is up-to-date with all prospect and customer information
? Troubleshooting and documenting product issues for escalation
Ideal Candidate will possess the following
? 1-2 years experience in a support role within a client services or sales department
? Excellent verbal and written communication skills
? High proficiency with Microsoft Excel (formulas, pivot tables, general wizardry)
? Ability to handle heavy phone work, both inbound and outbound
? Analytical and reporting skills with strong problem-solving abilities
? Skilled in prioritization and efficient time management
? Excellent organizational skills and self motivated
? Ability to multi-task and work under pressure and tight deadlines
? Familiarity with Salesforce and support ticketing systems preferred
? Bachelor?s Degree or equivalent experience required
? Sense of humor
Who are we?
The team is filled with people who think big and want to invent the future. This is an opportunity for motivated individuals who thrive on challenge and innovation and want to grow their career within an exciting organization.
||Waltham, MA |