Client Services Representative Neighborhood Diabetes

Division : Neighborhood Diabetes
Location : Neighborhood Diabetes (MA), Woburn MA US 01801
% of Travel Required : None
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Job Description :

Position Overview: Makes a difference in the lives of people living with Diabetes by maintaining excellent customer service relations with clients
JOB / DUTIES / RESPONSIBILITIES
? Creating and maintaining customer service relations with clients by performing the following duties:
o Process orders via telephone, mail, email and face to face interactions with clients
o Informs client of unit prices, shipping date, anticipated delays and any additional customer inquiries
o Receives and responds to customer complaints/concerns
o Corresponds with various other departments to ensure customer service expectations are exceeded
o Responsible for maintaining satisfactory call counts and order counts
o Performs several daily administrative duties such as first order calls, order confirmation calls, etc.
o Performs meter triages/troubleshooting for client?s.
JOB QUALIFICATIONS
Requirements
Knowledge / Education / Job Experience
? High School Diploma/GED
? College degree a plus
? Customer service experience

Skills / Competencies
? Ability to read/ interpret documents
? Computer competency
? Strong communication skills
? Customer service skills
? Multi-tasking capabilities are a must!
? Attention to detail
? Organizational skills
Physical Requirements
? Requires sitting and standing associated with a normal office environment.
? Manual dexterity needed for using a calculator and computer keyboard.
? Lightweight lifting may be required
? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Location:	78 Dragon Court Woburn, MA 01801 United States