Client Services Support Specialist ON24
Part-time position (15-30 hrs./week)
ON24 is the global leader in cloud-based solutions for webcasting and virtual events. ON24 provides a full range of applications and services to over 1,000 organizations in publishing, technology, life sciences, government and financial services. ON24?s solutions are highly valued for corporate and marketing initiatives such as demand generation, conferences and events, product launches, training and continuing education, internal communications and executive announcements.
The Client Services Support Specialist assists with the setup, execution, and coordination of webcasts and virtual events. This role requires a highly detail-oriented individual who is comfortable interfacing with clients under fast-paced, time-critical situations and has excellent troubleshooting abilities. Customer service skills and keen understanding of technology are critical components of this position.
Get in on the ground floor with the market leader in high-growth virtual communications. ON24 encourages employee career growth and rewards those with a passion for success. At ON24 you will work with some of the most talented individuals in the industry, and our customer base includes some of the world?s largest and highest-profile companies.
Use ON24?s virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
Coordinate with Event Managers to manage the delivery of key event related elements
Perform event related tasks, such as conference bridge scheduling, work order processing, data input, answering event audience member inquiries, location design edits and custom reports generation
Work in a client facing capacity to provide live webcast & virtual show monitoring and platform trainings
Perform other webcast and virtual event related activities as necessary
Previous work experience in a deadline driven environment
Flexibility with shift schedules
Positive attitude and the ability to provide exceptional customer service
Experience with Adobe Photoshop and Flash, Microsoft Office applications
Excellent organizational and communication skills. The ability to work effectively with all levels of the organization to complete assigned projects within the specified timeline
Integrity, creativity, high standards, persistence, and achievement oriented
Ability to thrive in a rapidly changing environment
Interest in learning about virtual events technologies and services
||799 Market |
San Francisco, CA 94103