Client Solutions Representative Regent Education

Corporate Profile
Regent is a leading Software-as-a-Service provider of financial aid management software solutions with
more than 30 years of industry experience. The company?s web-based, easy-to-use solutions interoperate
with any established student information system. Regent provides institutions with improved efficiencies,
fewer errors, and enhanced services for students.
Regent?s management solutions are designed and built by, and for, members of the financial aid and
enrollment management communities to enables institutions to better craft and execute financial aid and
recruitment strategies. Our customers achieve greater efficiencies, reduced errors, and enhanced student
experiences, which translate into a positive, measurable Return on Investment (ROI) within the first year.
Regent software automates and streamlines key financial aid processes, such as packaging, awarding,
tracking, reporting and disbursements. Regent?s solutions enable institutions to effectively execute their
financial aid and enrollment strategies, while enabling the 21st century student to access information
anytime, anywhere, via any device, and in any language.
Job Description
The Role
This full-time, exempt position would be a part of the Client Solutions Group. If you have worked in a
customer support position,(or) as a student worker in a college I.T. (or) Financial Aid office (or) are a
recent college graduate and would like a ground floor opportunity to join a rapidly growing technology
solutions company, this may be the job for you. This will be an entry level position. S/he will:
? Work with customers on a daily basis to support escalated application job tickets
? Utilize our automated support portal and knowledge base to disposition all customer inquiries to
ensure very high level customer satisfaction
? Work to troubleshoot and develop technical solutions related to software and setup errors for Systems
Engineers, Programmers, and customers
? Create workaround procedures when standard procedures have failed to ensure customer issues are
resolved promptly
? Work as a liaison to escalate urgent customer problems (requiring more in-depth knowledge) to
appropriate internal resources for quick and responsive resolution
? Seek ways to improve the overall tools and processes at our disposal to increase productivity and
customer satisfaction
Professional Requirements
Client Solutions Representative
? Bachelor's degree in Management Information Systems preferred but not required
? A certain degree of creativity and latitude is required
? Individual must be a self starter and be able to work with limited supervision to accomplish goals
? Computer Science background or related field preferred with 6 months-2 years of experience working
in an I.T. related field is most desirable
? Familiar with standard concepts, practices, and procedures within product development and support a
plus
? Candidate should possess excellent writing, speaking and interpersonal skills
? The candidate should be resourceful and flexible in their job duties
? Candidate should have a great work ethic
? Familiarity with Financial Aid a big plus.
Working At Regent Education
The company allows casual business dress and offers a result based, entrepreneurial work environment.
We want the best and brightest who are self-starters who can take action to achieve results. We are a
team-based culture with a ?Can Do? attitude and always strive to exceed expectations. We offer
Comprehensive benefits that includes; health and dental, life, and a 401K plan, as well as, company
bonuses for exceptional performance. Based in Frederick MD, Regent offers a stress free reverse
compute from the Washington D.C. and Baltimore metropolitan areas.

Location:	47 East South Street Suite 201 Frederick, MD 21701 United States