San Mateo Categories:
Client Success Account Associate MyBuys
THIS JOB HAS EXPIRED
DescriptionThis position is part of the Client Success team, which owns the client relationship from the contract signing going forward. The CSA works with the Client Success Managers/Directors in coordinating internal resources across Professional Services, Product and Technology to deliver excellent service to our clients. The CSA will assist in management of projects internally on behalf of clients, maintaining status documents and project plans. The CSA role is part of the leadership development program within MyBuys, reporting to the Director of Client Success.
Key areas of responsibility include:
Providing support to Client Success Managers & Directors on client-related needs and shadowing Managers on client calls and implementation meetings
Partnering with CS Managers & Directors for data analysis and account management, as well as project management related to tracking, billing and collecting firm revenue
Participate in the management of the development of a client level strategy and plan to deepen and maintain the client relationship. The associate will be required to assist the Director/Manager as a consultant for the client, monitoring and communicating internally project status, open issues, and contract-related items
Filling out change orders, writing contract amendments, preparation of client-facing reports, creation of PowerPoint presentations (including Annual Business Reviews), filing tickets for Support-related needs & following up on solutions, updates within salesforce.com.
Identifying & proactively resolving issues and new constraints which encumber delivery or require adjustments to client implementations
Resolving questions and problems directly through individual efforts or by triaging problems with technology, product, and professional services
The ideal candidate is self motivated, has an unwavering commitment to excellence, a great attitude, a strong work ethic, strong analytical skills, and the desire to thrive in a startup environment
Desired Qualifications/ Requirements:
Strong project management skills: scoping, monitoring, and delivery
Able to manage multiple projects, prioritize, and execute on day-to-day support requests from internal and client teams
Experience working with cross-functional and cross-organizational teams
Strong verbal, written communication and presentation skills
Exceptional quantitative skills and desktop analysis skills
1+ Year work experience after completion of bachelors degree
| Location: | San Mateo, CA United States |
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THIS JOB HAS EXPIRED
MyBuys
Investors: Lightspeed Venture Partners, Palomar VenturesAll Jobs: at MyBuys
| Web Site: | www.mybuys.com |
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| Headquarters: | One Lagoon Drive Suite 120 Redwood City, CA 94065 United States |
| Industry: | Software |
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