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Client Success Director/Account Manager - Strategic Accounts Bazaarvoice
THIS JOB HAS EXPIRED
uAbout Bazaarvoice:Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.
Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We?re looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
Who We Want:
Bazaarvoice is looking for a Client Success Director who will consult with our clients to develop strategic, innovative Social Commerce programs that meet the business objectives of our clients. It is a proactive and demanding role, requiring strategic planning skills and the ability to deliver value-based messaging to motivate client action.
Key Responsibilities:
Discover and influence the client's internal metrics for success of the program and ensure the client knows how to achieve and measure those results
Advise clients on strategies and tactics for developing a healthy customer community
Ensure that key clients stay on track in their execution of their success plans
Help key clients understand the value they are receiving from Bazaarvoice
Advise clients on additional ways to maximize the value of the Bazaarvoice products and solutions by incorporating user-generated content into all online and offline operations, including marketing, merchandising, customer service, product development, and distribution relationships
Drive the adoption of our self-service client portal and our Support team to satisfy as many client needs as possible
Manage the client renewal process, ensuring that we have 6 month visibility into where we stand with each client renewal
Identify and advocate opportunities to expand the scope of Bazaarvoice?s footprint within the client?s business
Travel: up to 50% (there?s a chance it?ll be more like 0-10% but let?s err on the side of safety)
Skills and Experience Necessary for the Role:
5-7 years in account management
Terrific relationship building and skills
Marketing program management experience, preferred
Demonstrated ability to manage dozens of accounts concurrently
In Sum:
This person is ultimately responsible for owning the long-term relationship with our clients, and is motivated by client retention and growth, providing business solutions and identifying opportunities to extend products and services into the account.
| Location: | New York, NY United States |
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THIS JOB HAS EXPIRED
Bazaarvoice
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures, Battery Ventures, First Round Capital
All Jobs: at Bazaarvoice
| Web Site: | www.bazaarvoice.com |
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| Headquarters: | 3900 N. Capital of Texas Hwy Suite 300 Austin, TX 78746 United States |
| Employees: | >100 |
| 2005 | |
| Industry: | Software |
| About Bazaarvoice Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences. Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce. |
