Client Success Director Bazaarvoice
THIS JOB HAS EXPIRED About Bazaarvoice:
Bazaarvoice is based on a simple truth; when people talk to each other, people buy stuff they are happy about because they trust the opinions of others. We see a day when all voices are connected and, together, help the marketplace function better. That?s what our name means: the ?voice of the marketplace.? We?ve built a network that connects businesses together to amplify the authentic voices of people wherever they shop ? online, in-store and mobile.
Each month, more than 400 million people view and share authentic opinions, questions and experiences about 20 million products in the Bazaarvoice network. Our technology platform channels these voices into the places that influence purchases.
Our network helps businesses gain access to a wider audience of shoppers and trusted consumer content to improve sales and marketing. Insights from our network data help marketers and advertisers provide more engaging experiences, drive product innovation and performance, make better merchandising decisions and build brand advocates and loyalty.
Who We Want:
Bazaarvoice is looking for a Client Success Director who will consult with our clients to develop measurable joint marketing programs that meet the business objectives of our clients. It is a proactive and demanding role, requiring strategic planning skills and the ability to deliver value-based messaging to facilitate client action.
Develop and own the client relationship through phone, web meetings, email and on-site travel
Develop and share marketing best practices to drive UGC submission volume and adoption of new Bazaarvoice products and services
Consult with clients on marketing strategies to promote and leverage customer-generated content for their websites and other channels (online and offline)
Consult with clients to define key ROI measurement metrics that align to the marketing strategies and plans
Advocate internally for client needs within Bazaarvoice
Skills and Experience Necessary for the Role:
Bachelors degree and a minimum of 5 years work experience in a client services/account management role managing Fortune 1000 clients
Strong project management skills
Demonstrated experience with ecommerce and web 2.0 technologies
Outstanding oral and written communication skills
Presentation (MS Powerpoint) and public speaking experience (executive level audience)
Positive, self-starter attitude with desire to exceed client expectations and ability to work extended hours when required
Attention to detail, highly organized, with an absolute focus on quality of work
Able to travel up to 50%
Authorization to work in the US
This person is ultimately responsible for owning the long-term relationship with our clients, and is motivated by client retention, providing business solutions and identifying opportunities to extend products and services into the client account. Our ideal candidate is proactive and creative, willing to think outside of the box to strategically deliver success stories within his/her portfolio.
||Chicago, IL |
THIS JOB HAS EXPIRED
Bazaarvoice, one of Austin's leading, venture-backed Web startups that serves domestic and international Fortune 500 brands with word of mouth online technology and services. We have experienced explosive growth with featured articles in the New York Times, AdAge, Fortune Magazine, and we are the only Texas-based startup to make the Red Herring 100 North America and Global list.Investors: Austin Ventures
, Battery Ventures
, First Round Capital All Jobs: at Bazaarvoice
|Headquarters:||3900 N. Capital of Texas Hwy|
Austin, TX 78746
|Company Profile:||About Bazaarvoice
Bazaarvoice is a SaaS company that brings the power of social commerce to the world's best brands. Social commerce happens when you connect customers to one another in ways which drive measurable results to your business. Bazaarvoice helps all types of businesses capture, display, share, and analyze customer conversations online. Our combination of technology and personalized services help brands build online communities who help drive measurable business goals. We make it easy for our clients to let their customers share opinions, knowledge, and experiences.
Bazaarvoice is an open, creative and collaborative culture, where passion and excellence rule. You have the opportunity to work within a world-class organization bringing cutting-edge interfaces and functionality to market on leading eCommerce sites. Great ideas can come from anywhere. We're looking for imaginative people who want to be a part of the conversation and have an impact on the future of social commerce.
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