Client Success Representative, Graphics Specialist SolutionReach
The CSR Graphics Specialist contributes to the success of the Client Success department by designing custom graphic art and newsletters for customers as well as training customers on how to use the newsletter tools in the company product platform. Additionally, this position is cross-trained to assist a larger team with all customer-facing service needs. This position will be located in our Lehi, Utah office and will report to the Director of Client Success.
Create and design graphic art and newsletters based on customer specification.
Support the strengthening of customer branding with the Solutionreach platform by applying artwork to accounts in creative, professional ways.
Assist customers with designing newsletters, utilizing both Solutionreach product knowledge and knowledge of medical terminology.
Be cross-trained to assist a larger team with all customer facing service needs
Perform other duties as assigned.
Have 3+ years experience in a customer service role.
Have experience working for a medical PM/EMR/EHR software company a plus; or have medical office experience working with PM/EMR/EHR software on a day-to-day basis; or have other related medical software and/or technology experience.
Be proficient in utilizing Adobe Photoshop and/or other photo editing software.
Have a working knowledge of HTML/CSS with an eye for design.
Be extremely detail-oriented, professional, self-starter, organized and able to handle simultaneous tasks.
Be a creative, innovative thinker with a proven track record of turning insight into action.
Have exceptional written and verbal communication skills.
Have the ability to work equally well on self-managed and team-based projects.
Place high value on customer service, working with both internal and external customers.
Have excellent problem solving ability and interpersonal savvy.
Have a strong willingness to help in any area and learn new things, even if it?s outside the proverbial ?box?.
Be adaptable, responsible, and dependable.
A typical day might also include:
Team lunches, or lunch to celebrate birthdays? or just because we feel like it.
A few trips to the soda machine. We have an unlimited supply? for the most part.
Showing off your mad ping-pong or foosball skills in a game against our current champs.
Additional awesome things our Solutionaries get just for working here:
15 days PTO accrues their first year, in addition to 10 paid Company Holidays.
Bagel Tuesday, Monthly Birthday Lunches, Team lunches, random potlucks, and unlimited soda.
An on-site fitness facility to combat all the food we bring in.
401K matching -- 50% of the first 6% that our Solutionaries contribute.
Charity Donation matching -- we match, dollar-for-dollar, charitable donations up to $250 per Solutionary, per year.
Yearly Day of Service -- we take a random day off during the week, to volunteer in our community as a Company.
...among other stuff. Apply today to find out!
||Lehi, UT |