Client Success Representative SmileReminder
The Client Success Representative at Solutionreach is not your typical person in customer support. Our Reps are account managers who are innovative, enthusiastic, and creative problem solvers with a talent for technology. As we continue to be the recognized leader in the industry, this position will contribute to the growth of Solutionreach by interacting with medical and healthcare professionals, staff and administrators to train new clients on our products as well as provide exceptional, on-going support and training to current clients. The position may require travel.
? Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their individual needs
? Effectively train new and current clients in the use and implementation of our product
? Assist in the design of our clients? marketing strategies, electronic newsletters, and social networking
? Recommend additional features and services to enhance the client experience
? Work equally well in self-managed and team-based projects
? A strong willingness to help in any area and learn new things, even if it?s outside the proverbial ?box?
? have at least 4+ years experience in a customer service role
? have strong written and verbal communication skills? (text speak doesn?t count)
? be tech savvy with an understanding of how business needs can be better supported through technology
? love working with people (especially your co-workers)
? have experience using social media outlets (Facebook, Twitter, YouTube, LinkedIn, etc), Photoshop, and internet research sites. If you know Sugar CRM that?s fantastic? but not required.
? have an awesome sense of humor. Mad ping-pong and foosball skills are also a plus, to help us bring down the Sales and Engineering teams in a competition.
Think you?ve got what it takes?
If you would like to be a part of our awesome Client Success team, send your resume, cover letter, and answers to the following questions to firstname.lastname@example.org:
1) What do you know about Solutionreach, and what appeals to you about our company?
2) Describe your ideal work situation. In addition to the things that are important to you, include your responsibilities, environment, interaction with other team members, and the management style of your boss.
3) What music do you listen to while working?
4) Football or basketball?
5) If you could have any superpower, what would it be?
6) Explain why you are a better fit for this position than anyone else.
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Lehi, UT 84043