Client Success Specialist- Central Region Ticketfly
THIS JOB HAS EXPIRED This position will serve our Central Region and could potentially be based in: Chicago, IL; Austin, TX; Houston, TX; Dallas, TX; New Orleans, LA; or Nashville, TN depending on candidate preference and business needs.
The Client Success team is responsible for training, on boarding, and helping Ticketfly?s growing roster of high-profile clients make the most of our ticketing and marketing platform. Clients range from small & large venues to outdoor festivals of all sizes. Providing enterprise grade technology products and services that support live events, Client Success team members are a key partner to our clients, working with them to understand their business needs and goals, train and on-board them accordingly. Client Success team members also manage accounts on an ongoing basis to determine and advocate how Ticketfly can help them succeed and increase sales. The best candidate strives to add value in every interaction, teaching clients and colleagues to better understand our value proposition. The ultimate goal of the Client Success team is to ensure client satisfaction with the goal of making every client reference-able.
For new clients, provide professional and in-depth training and on-boarding to a diverse group of users on our web based ticketing platform and box office hardware.
For assigned clients, identify and understand feature adoption gaps, share marketing best practices, and help drive utilization to influence incremental ticket sales.
For all clients, facilitate training around new product launches and enhancements. Partner with Product and Marketing to develop campaigns that drive client conversion.
Identify and advocate for improvements that will contribute to increased utilization and ticket sales.
Stay current with new industry developments and social media trends.
3+ years Training, Account Management or Sales experience in a B2B SaaS space.
Ability to engage and inspire through delivery, always conveying confidence, knowledge and integrity using multiple presentation formats, including phone, web conference, in person, and in written communication. (Presentation may be required as part of interview process.)
Strong technical and web skills with the ability to make complicated/technical subjects easy to comprehend for the end user.
Excellent planning, organization, attention to detail and implementation skills.
Ability to multi-task and work independently in a fast-paced and rapidly growing company.
Professional and personable, always balancing the client and company?s best interests.
Ability to work a variable schedule with willingness to travel.
||Chicago, IL |
THIS JOB HAS EXPIRED