Client Support Associate Serengeti

Title: Client Support Associate- Serengeti
ID: SAL00006798

Description

Client Support Associate- Serengeti

Description:

Client Support Associates provide ongoing support of client legal department and law firm users of the Serengeti Tracker product.

Primary Responsibilities:

- Provide support to Tracker clients
- Provide support for law firm users of Tracker
- Conduct company and law firm training sessions
- Test bugs or issues brought to Serengeti's attention by clients and law firms, and escalate issues or suspected bugs to Serengeti development personnel
- Track and manage support activities using a database/software
- Identify and escalate issues to client's assigned Client Relations Manager for account management and consulting

Additional Responsibilities:

- Assist in monitoring and updating help files
- Aid in testing new product releases
- Help internally train new Serengeti personnel
- Offer solutions and suggestions for efficiencies and approaches to providing support
- Other duties as assigned

At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world's most trusted news organization.

Qualifications

Work Skills:

- Understanding of legal processes and terms
- Familiarity and comfort with technology and databases
- Ability to handle and identify priorities for multiple projects at the same time
- Ability to communicate information clearly in writing and over the phone
- Ability to handle support issues with tact and diplomacy
- Problem-solving skills

Experience and Qualifications:

- Minimum of two years of experience working in the legal field is required (e.g., as practicing attorney, law school intern, paralegal, legal administrative assistant, or billing personnel)
- Experience in working with computer systems/databases preferred
- Understanding of business and/or accounting processes preferred
- Experience with Serengeti Tracker desirable

Education:

- Minimum bachelor of arts degree, or significant experience working in the legal industry may be substituted for educational requirements (e.g., work as biller, paralegal, or legal administrative assistant)
- Juris Doctorate desirable

Compensation:

- Complete benefits package on hire date

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Opportunity/Affirmative Action Employer.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit careers.thomsonreuters.com.

More information about Thomson Reuters can be found on thomsonreuters.com.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the 2012 fiscal year (October 1, 2011-September 30, 2012).

Job: Sales
Primary Location: US-WA-Bellevue
Organization: Prof CGIE Serengeti
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Travel: No

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Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue
Job Segments: Consulting, Customer Service, Database, Sales, Technology, Testing

Location:	Bellevue, WA United States