Client Support Engineer Tier 3 (App Central/App Guardian) Good Technology
THIS JOB HAS EXPIRED Description
At Good Technology, we secure enterprise information and applications on today?s most popular mobile devices?such as iPhone, iPad, and Android?protecting both company and personal data. An exceptional user experience enhances productivity, whenever and wherever people want or need access. Mobile is on fire. So are we. Join us!
Job Location: Sunnyvale, CA
? Analyze diagnostic log files from iOS and/or Android device platforms to determine appropriate steps for the Technical Support team to restore service to customers.
? Provide root cause analysis of customer issues.
? Develop workarounds to existing product lines when applicable.
? Train and lead other Escalations Engineers and/or senior Technical Support Engineers.
? Provide an engineering interface to the Technical Support team.
? Bachelors degree from an accredited college or university
? 3-5 years in a support role; 5+years work experience, ideally in software development, sustaining engineering or Tech Support Tier 3 Software Development, Sustaining - Support Engineering or Field Applications Engineering
? An aptitude for solving complex issues.
? An ability to read and analyze log files and correspond trace messages to Objective-C, C, C++ or Java source code.
? Ability to read and understand Objective-C, C, C++, Java source code.
? Networking experience is a plus.
? Ability to read and write Perl scripts.
? Software Development experience is a plus.
? 3+ years IT experience is a plus.
? 2+ years Microsoft Exchange Configuration experience is a plus.
? Working in a Quality Assurance role is a plus.
? Experience with device Mobility is a plus.
? Objective C and Java development skills are a plus.
? Great communication skills
? Ability to multi-task, good organization skills, persistence, patience
? Technical aptitude in resolving complex technical device, server and/or networking issues
||Sunnyvale, CA |
THIS JOB HAS EXPIRED