Client Support Specialist Yext
THIS JOB HAS EXPIRED Description
Yext is a leading local advertising technology company that has created PowerListings, the central platform for local search. PowerListings is being used by over 30,000 business locations to centrally control their local search results on 50+ properties. Yext is based in New York City, and was named to the Inc 500 fastest growing private companies in 2011 (Top 10 in NYC).
The Client Support Specialist position is an exciting entry-level opportunity for a unique and talented individual who would like to gain experience in the internet advertising industry, while building a cutting-edge product. We are looking for someone who can not only provide solid and consistent customer support, but also have the ability to accomplish and respond quickly to tasks and demands. Successful applicants must be highly skilled and confident, detail-oriented, passionate about completing tasks in a timely, efficient manner, and possess excellent problem solving and communication skills. Yext prides itself on interacting with our clients in a professional and timely manner. In this position, you will impact our clients' first impressions of working with Yext, and reinforce our role as a leading local advertising company.
Provide direct telephone support to Yext PowerListings clients
Communicate clearly and professionally with Yext PowerListings partners
Research, follow-up, and resolve client issues in a timely manner
Keep an open communication between Yext Support departments and partners to resolve listing issues
Update and maintain a running log of all outstanding client issues
Assist with account setup, billing, upgrades and changes
Contribute to improving overall Client Support experience
Ability to function in a fast-paced environment with multiple and changing priorities and responsibilities
Detail-oriented, with good organizational skills and patience to work through complex issues
Ability to work independently with excellent time management skills required
Excellent communication skills, both verbal and written
Excellent problem solving skills
MS Office skills, including Outlook, Word and Excel, strong familiarity with e-mail and Internet
Recent college graduates, but 1 - 2 years customer service or related experience preferred
||New York, NY |
THIS JOB HAS EXPIRED
Yext provides an integrated GeoMarketing software cloud that lets marketers manage their local content, listings, social pages, store pages, campaigns and analytics. Using the suite of products in the Cloud, marketers can control how their business locations appear online and add local context to their messages based on where customers are located.
250,000 businesses, including dozens of Fortune 500 companies and the nation's leading retailers use the Yext GeoMarketing Cloud. Yext is based in the heart of New York City with 250 employees and was named 20 on Forbes Most Promising Companies 201
20 - 50M RaisedInvestors: IVP-Institutional Venture Partners
, Sutter Hill Ventures
, WGI Investments All Jobs: at Yext
|Headquarters:||1 Madison Ave|
New York, NY 10011
Yext provides local cloud-computing services for marketers to manage their geodata and content and connect it everywhere, so they can deliver localized campaigns across channels like ads, listings, landing pages, and other surfaces. Yext has over 200,000 subscribers to the Local Marketing Cloud including Fortune 500 companies and top retailers. Yext is based in New York City and has over 200 employees. You can learn about the Yext team and culture on themuse, a bit about our history in Forbes, and about our most recent launch (including internationalization) in Tech Crunch.
Yext was recently named by Forbes as one of America's Most Promising Companies in 2014. Yext was also recognized by Inc 500 as one of fastest growing private companies in 2011 (Top 10 in NYC). Yext was also named to Business Insider's 2012 Silicon Alley 100 list, as one of the world's most valuable private tech companies, and cited by Business Insider as one of the 13 companies that could be New York's next billion-dollar exit.
Our 40,000 sq. ft. office is located on Madison Square Park, and our open office structure allows for collaboration across business functions as we continue to grow. We believe in pushing boundaries and moving above the rules. Apply if you want to make a huge impact in driving one of the fastest growing startups in NYC.
Compensation, Benefits & Perks
In addition to competitive compensation, we offer personalized snacks and meals in the office, a snooze room, a fun room, flexible hours and vacation, 401(k), and of course, excellent health, dental, and vision insurance.
We treat our employees well and offer tremendous growth opportunities. Yext leadership supports our team in moving forward - with business objectives and career growth.
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