Client Support Specialist Cord Blood Registry
THIS JOB HAS EXPIRED Are you someone who is willing to devote your work week doing something you're passionate about? So are we!
As our company continues to grow, so does our CBR Team of employees; and we want employees who are truly passionate about their jobs, their co-workers and what we do at CBR. We encourage innovation and leadership and provide the resource and support that enable our employees to succeed. Joining the CBR team means becoming an integral part of our company culture, The CBR Way.
Cbr Systems is the largest and most experienced stem cell bank in the world.
We are a privately held, financially stable company.
We receive umbilical cord blood and cord tissue from families all over the world and we process and store it in our laboratory in Tucson, Arizona.
We offer competitive salaries and benefits including medical, dental, vision, and 401K.
We encourage professional growth and opportunity for our team members.
We maintain a rigorous quality system, which allows us to offer our families the highest quality stem cell product available.
Client Support Specialists must work with the primary goal of exceeding our internal and external customers? expectations while providing superior service, issue resolution and continuous improvement. Client Support Specialists are responsible for providing assistance to clients with general account or billing related inquiries and/or needs, while maintaining client confidentiality. In addition, they maintain and complete daily responsibilities that are assigned, as well as support the Cord Blood Education Specialist (CBES) and Senior Cord Blood Education Specialist (SCBES).
Duties and Responsibilities
Provide superior service to create advocacy and extremely satisfied clients
Maintain client and employee confidentiality
Follow CBRs SOP?s, policies and practices
Participate in continuing education and training
Identify areas of improvement according to CBRs Continuous Improvement Process
Answer client service calls
Check and respond appropriately to client emails and voicemails throughout the day
Complete all assigned daily activities
Manage and maintain client data in database
Assist clients as necessary with their Client Web Portal (CWP) and Gift Registry accounts
Verify and distribute various forms, including client invoices and client-related documentation
Process client payments and refunds as applicable
Create adjustments to individual client accounts upon thorough investigation of root cause
Provide support to the Cord Blood Education Specialists
Assist with miscellaneous projects as necessary
Education and Training
High school diploma or general education degree (GED). A minimum of 2-3 years of customer service and billing experience desired.
Passion about our mission - giving families hope for a longer, healthier life!
Must be fluent in both English and Spanish.
May be required to work weekends and holidays.
Able to adapt quickly to an ever changing environment.
Enthusiastic about working in a positive team atmosphere.
Passionate about contributing to a quality system.
||Tucson, AZ |
THIS JOB HAS EXPIRED