Client Support Technician Weblink
WebLink International (www.weblinkinternational.com) is a fast-growing technology and marketing solutions company serving non-profit organizations across North America. Our world-class membership management, web, SEO, and marketing products help our clients acquire, engage, and retain their members while driving revenue growth and decreasing costs.
We need results-driven people who can make significant impact in a fast-growing and dynamic company full of opportunity and promise. Consider the strength of a new growing employer, one that will highly value your contributions. We are looking for a highly creative and technical individual with dynamic customer support experience and who thrives in a challenging, fast-paced environment. Do you have what it takes to become the next member of our team?
The Client Support Technician is the primary contact for client technical issues and how-to questions related to WebLink products. Technical Support is also directly responsible for client satisfaction. The Technician is expected to manage client issues by communicating effectively with appropriate staff to resolve issues while providing excellent customer service to the client. Additionally, the technician will support internal clients in the use of WebLink Connect and other WebLink products.
Maintain and increase client satisfaction through effective support
Resolve inbound client issues, by phone and email, in the following areas:
- Issues related to the WebLink Connect software package
- Issues related to websites created by WebLink
- Crystal Reports originally created by WebLink
- WebLink Partner Software Integrations
Maintain a high level of responsiveness, communication, and effective resolution
Strong technical background and the ability to learn and adapt to new technologies
Proven client support skill required in order to maintain and enhance client relationships
Exceptional problem-solving skills
Extremely detail oriented and dedicated to quality work
Strong written and documentation skills
Competency with the Microsoft Office suite of applications
High level of initiative and works well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Strong knowledge of Microsoft SQL Server
Strong knowledge of HTML and CSS
Strong knowledg of Crystal Reports
Microsoft Certified Professional
Knowledge of Internet technologies such as FTP and DNS
Proven track record of excellent customer service
Undergraduate degree or relevant work experience
Minimum 1 year of technical support or relevant experience
WebLink software, chamber of commerce, and/or membership association experience a plus
Work Environment and Physical Demands:
General office environment
This role operates under moderate supervision and reports directly to the Manager of Technical Support.
This role operates out of corporate headquarters in Indianapolis, IN.
Some stress possible, as a member of a rapidly growing company
||Indianapolis, IN |