CLIENT TRAINING AND COMMUNICATIONS MANAGER NetSpend
THIS JOB HAS EXPIRED DESCRIPTION
The Client Training and Communications Manager serves as the ?Voice of the Client? for NetSpend?s corporate payroll product. This client-facing role is responsible for developing and delivering a variety of client communications ? from developing and delivering training for new corporate clients to creating the strategy and developing the content of all ongoing and ad hoc client communications. This role coordinates closely with Sales, Implementation, Account Management, Marketing and Product Management to ensure consistent and timely training and communications across a broad range of media and formats, including print and digital, as well as event management. The Client Training and Communications Manager must be a self-starter, have excellent oral and written communication skills, strong attention to detail, the ability to consistently meet deadlines, and a passion for maintaining and enhancing client engagement. This position is based in Atlanta, Georgia.
Develop, maintain and deliver training to new corporate clients responsible for promoting and implementing NetSpend?s payroll product(s) within their organizations
Ensure on-going delivery of program overview training, as well as training for related tools and products (Corporate Portal, SkyPosit) across a variety of media
Identify and implement new media/technology options for streamlining training delivery and developing on-demand training materials
Maintain current training materials; develop nimble processes for standardizing development and maintenance of training content
Develop and maintain client program reference guides and other reference materials as needed
Lead cross-functional efforts to develop and execute a variety of client communications
Determine strategies and develop materials for communicating strategic business initiatives to clients
Develop and execute ad-hoc client communications on an as-needed basis (pricing changes, product updates, process changes, etc.)
Develop and produce branded electronic monthly client newsletter
Develop relevant editorial content; work with in-house creative team to develop compelling newsletter design
Define targeting criteria; track and monitor communication metrics
Regularly develop & distribute content that can be included in clients? internal newsletters and/or intranets to raise product awareness among employees
Develop and execute programs which enhance, leverage and maintain strong client relationships
Develop and maintain current client profiles, testimonials and ?success stories? for use in sales and marketing materials, such as RFP?s, white papers and conference speaking opportunities
Develop and leverage a new Client Advisory Panel to establish forum for on-going two-way client feedback and enhanced client engagement
Regularly distribute and analyze client satisfaction surveys throughout the client relationship
Work closely with Account Management to plan, organize and implement regional client appreciation events and communications
Bachelors Degree or higher, with emphasis on communications, PR, marketing, or journalism.
At least 5-7 years of client-facing corporate experience including: past experience in corporate training as well as B-to-B marketing and/or marketing communications. Prior experience in account management, editorial & technical writing, digital publishing, and event management strongly preferred. Financial services experience is a plus.
Excellent communication skills - including strong verbal, written, and interpersonal skills; Proven ability to effectively market and communicate systems-based products and processes to non-technical audiences.
Experience developing and maintaining client relationships across organizational and functional levels, propelled by a positive attitude, energy and a can-do spirit to achieve success.
Proven ability to establish productive cross-functional working relationships at all levels, both in person and remotely with colleagues in other locations; solid project management skills.
Strong working knowledge of Word, Excel, PowerPoint, Adobe Acrobat. Familiarity with digital publishing tools, developing and hosting webinars, mobile content, etc. Ability to learn new software and systems quickly.
As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
||Atlanta, GA |
THIS JOB HAS EXPIRED