Clinical Interactive Patient Care Manager GetWellNetwork
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GetWellNetwork is a high-growth software company in the healthcare industry and is based in the Washington DC-area with employees located throughout the country. We pioneered the interactive patient care industry. Our clients are changing the nature of healthcare in America by using our tools to flip the model of patient care on its head. Our software applications empower healthcare providers, patients and families with information, tools and community needed along the patient journey to improve outcomes.
Our employees are changing the lives of millions of patients and their families every day. If you consider yourself a rock star who loves working in a high-growth, dynamic environment filled with passionate employees then we want to meet with you, as we have your dream job!
Opportunity: Clinical Interactive Patient Care Manager
A GetWellNetwork Clinical Interactive Patient Care (IPC) Manager is responsible for the daily operations and utilization of the PatientLife:)System at a designated client hospital. This position is located in Wilmington, Delaware. The IPC Manager ensures client satisfaction by driving the interactive patient care blueprint for success agenda to achieve outcomes and ultimately improve patient care. The IPC Dedicated Manager is the liaison between the customer (Patients), the client (Hospital) and the GetWellNetwork Client Services team.
Plan, build and execute detailed projects in order to integrate GetWellNetwork into the environment of care at the client. Work with senior nursing leadership to assist in the development and execution of strategic and outcomes achievement plans for the account; Advise client on the blueprint for success, our IPC tools and their effectiveness regarding outcomes as well as the overall usefulness of the GetWellNetwork system.
Develop, manage and maintain excellent relationships with all nursing staff, hospital administrators and other key client contacts; Serve as primary point of contact for the client, providing superior customer service to patients, nurses, administrators, other staff members. Actively solicit staff and patient feedback; communicate results to appropriate representatives.
Arrange and conduct twice yearly key executive meetings to review the strategic plan on ROI; Educate and facilitate participation in research
Monitor client satisfaction and quality goals by facilitating bi-weekly, monthly and/or quarterly project status meetings with appropriate hospital representatives. Continuously communicate updates to hospital staff regarding all aspects of the use and status of system.
Drive utilization of the PatientLife:)System by conducting quarterly account review meetings pertaining to account roadmap; conduct nurse and staff training, orienting them on the functionality and use of the system; actively participate in hospital staff nursing and steering committee meetings promoting interactive patient care.
Previous clinical experience working within a hospital or other health care environment required.
Proven strong customer service, project management or product management skills required.
Excellent oral and written communication and training skills.
Must be willing to work evening/weekend hours occasionally as needed.
Bachelor?s Degree required.
Registered nurses with experience in: Med/Surgery, multiple-hospital systems or education project management or teaching initiatives are encouraged to apply.
Experienced leadership role in implementing and driving project or education initiatives.
Wilmington, Delaware, United States
||Delaware, NJ |
THIS JOB HAS EXPIRED