Cloud Support Specialist Alert Logic
THIS JOB HAS EXPIRED Alert Logic continues to expand and we are hiring for an experienced Cloud Support Specialist to join our Operations team. In this role you will be responsible for having an in depth understanding of Alert Logic products and services and serving as our in house expert for handling critical customer issues. You will work closely with all other departments in order to communicate customer concerns, feature requests and bug reports and will play a critical role in our customers? satisfaction.
Alert Logic sits at the nexus of two of the hottest trends in IT: the adoption of cloud technologies and increased security and compliance requirements driven by an increasingly connected world. In a typical month, Alert Logic processes over 100 million security events and stores petabytes of data for over 2,200 enterprise customers. We are an established company with a history of almost 10 years, yet maintain a pace, energy and agility that allows us to advance our offerings and technology and preserve a startup-like culture. Our revenues are strong. Our customer base is growing rapidly. Everything is in place except one thing: you.
Record issues and feature requests.
Serve as the primary escalation point for the Service Desk on incident related issues.
Assist in training on product enhancements.
Work with Product Management teams and other departments to communicate customer issues.
Serve as contact point, and assist with critical customer issues.
Escalate problem reports.
Create known workaround or knowledge base instructions for Service Desk consumption.
Assist customers with user interface and services configuration
Communicate updates with customers on outstanding critical issues.
General overall technical troubleshooting.
Learning customer environments and enhance Alert Logic services to meet the customer needs.
Active role in Project Teams.
3 years of technical support experience
Strong problem solving and critical thinking skills
Strong verbal and written communication skills.
Excellent customer service skills
Ability to learn and adapt to rapid changes.
Must be flexible and able to work on call if necessary.
Ability to travel to customer sites.
Experience with incident management tracking systems (Case or Ticket Management)
Ability to create and follow process documentation.
In-depth knowledge of Windows systems administration including full command set, and windows registry.
Moderate/High level experience with Linux OS
Intermediate knowledge of TCP/IP, NAT, network routing, firewalls, VLAN?s, sub-netting.
Scripting experience (Shell, Perl, Python).
Moderate level experience working with syslog
Moderate level experience working with windows logging
Experience with iptables, tcpdump, WireShark, NMAP, Nessus, CCNA.
Able to troubleshoot layer one/two issues and router configurations
Experience with Cloud Computing ? Amazon Cloud Services and Auto-Scaling.
Experience with VMware, or other virtualization technologies.
ITIL v3 Foundations Certified.
Expert level knowledge of Alert Logic User Interface, and configuration.
||Houston, TX |
THIS JOB HAS EXPIRED
Alert Logic's on-demand solutions provide the easiest way to secure networks and comply with policies and regulations by enabling our customers to detect threats, eliminate vulnerabilities, and manage log data.Investors: Access Venture Partners
, DFJ Mercury
, Hunt Ventures/Hunt BioVentures
, OCA Ventures
, Updata Partners All Jobs: at Alert Logic
Houston, TX 77056
|Company Profile:||Alert Logic is the industry's leading provider of on-demand IT compliance and security solutions. Our solutions provide mid-sized organizations with the easiest way to secure networks and comply with policies and regulations.
Our on-demand platform utilizes software-as-a-service to deliver the benefits of rapid deployment, zero maintenance, and no upfront capital costs. As a result, Alert Logic customers benefit from easy and affordable network security and compliance.
Headquartered in Houston, Texas, Alert Logic is changing the way IT compliance and security solutions are designed, delivered, and utilized. |
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