Collaboration Engineer Azaleos
THIS JOB HAS EXPIRED Job Summary:
The Collaboration Engineer will be responsible for acting as a client liaison for all technical requests, projects, and strategic initiatives with some guidance from Senior Engineers and Management. Additional responsibilities include reporting on assigned client accounts, as well as routine contact with appropriate IT personnel within the client?s organization. As needed,
individual will act as third level support on reported incidents in the client environment including mentoring and training of NOC staff.
Essential Duties and Responsibilities:
Investigate and resolve escalated issues. Research problem information to proactively identify trends and potential sources of new problems while preventing the replication of issues within the environment. 35%
Perform health checks in client environment on an annual basis, discovering potential improvements as well as possible opportunities for additional services. 10%
Perform monthly reporting for each assigned client. 10%
Assists in onboarding new clients as assigned. 5%
Through continuous review, ensures all open incidents for assigned clients are being worked to resolution; escalates any aged issues to management as needed. 25%
Assist in development and delivery of project / OAI activity in client environments as delegated by Senior Engineers and / or Management. 15%
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Four to six years? related experience and/or training in two of the following technologies
list below as well as a good acumen in the others:
Exchange 2003, 2007, and 2010
SharePoint 2007 and 2010
DPM 2007 and 2010
OCS and Lync
Storage Devices including NetApp and EMC
BlackBerry Enterprise Server 4.1 and 5.0
Windows Server 2003, 2008, and 2008R2
Mimosa and other archiving software
Knowledge of scripting languages such as vbscript and PowerShell a plus.
3 years? experience as a Systems Engineer (or equivalent) in Azaleos focused technology. Microsoft Certified Systems Administrator and/ or MCITP preferred within 6 months of hire date. Majority of experience should be in supporting mid-to-large scale environments compromised of 2000 seats or more. Project Management experience and knowledge of ITIL or MOF practices a plus.
Experience with and troubleshooting knowledge of:
Mail flow troubleshooting- OWA, ActiveSync, OAB, Internal mail flow, and other Exchange related services.
Network troubleshooting- Basic connectivity testing and some firewall knowledge
Backup knowledge- How to complete and troubleshooting various backups from DPM to Snapshots.
SAN knowledge- Manage disk space and troubleshoot
Active Directory- Troubleshoot Domain Controllers, replication and some user accounts.
OTHER SKILLS AND ABILITIES
Ability to work in a 24x7x365 department, including participation in on-call rotation.
Ability to read, analyze, and interpret general business periodicals, professional journals,
technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. This role will act as a subject matter expert, thus the ability to communicate effectively to multiple levels is crucial to the success of any candidate.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in well lighted/ventilated office area, with some changes of temperature, as
well as throughout the premises. Associate will spend majority of the time indoors
Prolonged sitting at a computer with some standing and bending intermittently during work hours
Is subject to frequent interruptions
Close vision required for computer monitors
The employee must occasionally lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
||Charlotte, NC |
THIS JOB HAS EXPIRED