Collaboration Engineer Azaleos

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Investigate and resolve escalated issues. Research problem information to proactively identify trends and potential sources of new problems while preventing the replication of issues within the environment. 35
Perform health checks in client environment on an annual basis, discovering potential improvements as well as possible opportunities for additional services. 10
Perform monthly reporting for each assigned client. 10
Assists in onboarding new clients as assigned. 5
Through continuous review, ensures all open incidents for assigned clients are being worked to resolution; escalates any aged issues to management as needed. 25
Assist in development and delivery of project / OAI activity in client environments as delegated by Senior Engineers and / or Management. 15

INDIVIDUAL MUST BE ABLE TO PERFORM FUNCTION OF ALL NOC ROLES.


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Four to six years related experience and/or training in two of the following technologies list below as well as a good acumen in the others:
Exchange 2003, 2007, and 2010
SharePoint 2007 and 2010
DPM 2007 and 2010
OCS and Lync
Storage Devices including NetApp and EMC
BlackBerry Enterprise Server 4.1 and 5.0
Windows Server 2003, 2008, and 2008R2
Mimosa and other archiving software
Knowledge of scripting languages such as vbscript and PowerShell a plus.

3 years experience as a Systems Engineer (or equivalent) in Azaleos focused technology. Microsoft Certified Systems Administrator and/ or MCITP preferred within 6 months of hire date. Majority of experience should be in supporting mid-to-large scale environments compromised of 2000 seats or more. Project Management experience and knowledge of ITIL or MOF practices a plus.
Experience with and troubleshooting knowledge of:
Mail flow troubleshooting- OWA, ActiveSync, OAB, Internal mail flow, and other Exchange related services.
Network troubleshooting- Basic connectivity testing and some firewall knowledge
Backup knowledge- How to complete and troubleshooting various backups from DPM to Snapshots.
SAN knowledge- Manage disk space and troubleshoot
Active Directory- Troubleshoot Domain Controllers, replication and some user accounts.


OTHER SKILLS AND ABILITIES
Ability to work in a 24x7x365 department, including participation in on-call rotation.

Compensation
Attractive base salary and share options. In addition to salary, Azaleos offers medical, dental, vision, disability, sick and vacation leave, a matching 401k plan, a fridge full of soda and endless amounts of coffee

Location:	Seattle, WA United States