Collections Manager SunRun
THIS JOB HAS EXPIRED WHO WE ARE
Sunrun?s mission is to make solar energy affordable for more people. We help people upgrade their home to solar energy without the big upfront costs. Instead, we use a variety of project finance structures to purchase solar facilities for our homeowners and sell them electricity under long-term contracts. We are the leader in our field, having more than double the market share of our closest competitor ? and we are looking for high performers to join our team and help us scale as we grow across thousands of households across over ten states.
The Collections Manager directly supervises a team of collectors to maximize the resolution of delinquent accounts, while maintaining a high level of customer service. This position drives team performance while ensuring compliance to collections policies and applicable state & Federal laws. Sunrun is looking for a dynamic professional that is self-motivated, trustworthy and can quickly adapt to change in a fast-paced environment.
?Manages, trains and coordinates the work the collections team
?Builds processes and procedures for tracking calls and customer contacts to ensure collectors are meeting individual goals
?Mentoring, leading and inspiring collections team to achieve measurable improvement results while developing individual career objectives
?Manages performance objectives and handles escalated collection issues
?Reviews collection efforts on delinquent accounts daily.
?Improves customer satisfaction and call quality by monitoring calls and providing feedback.
?Participates in recruiting, selecting and orienting collectors.
? Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
? Decision Making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others.
? Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
? Managing Performance - Applies clear/consistent performance standards, handles performance problems decisively and objectively, is direct but tactful, and provides guidance and assistance to improve performance.
? Team Leadership - Anticipates and resolves conflicts, turns team diversity into an advantage, uses unique team talents, defines processes and goals, works for consensus.
?Five plus years of consumer collections/call center management experience.
?Demonstrated knowledge of approved collection practices, policies and procedures
?Oracle experience required.
?Knowledge of state and federal laws governing collections.
?Strong interpersonal skills promoting teamwork and collaboration with peers.
?Excellent customer service skills.
?Working knowledge of Microsoft Office Suite, including Excel and Word.
?Track record in developing employees.
?Bachelor?s degree required.
||San Francisco, CA |
THIS JOB HAS EXPIRED