COLLECTIONS SPECIALIST Remedi SeniorCare
Summary of Duties:Responsible for collecting and managing account payments. Responsible for understanding insurance claims submissions and how it relates to collections.
Follows and reports status of delinquent accounts
Evaluates patient?s financial status and establishes budget payment plans
Takes credit card payments via telephone
Reviews accounts for possible assignment and makes recommendations to the Collections Manager
Acquires information and prepares collection agency submissions
Acquires information, prepares and submits Estate Claims
Performs various collection actions including (but not limited to) contacting patients, nursing facilities, responsible parties and patient guarantors via telephone, fax, email or mail
Participates in educational activities and attends staff meetings.
Maintains strictest confidentiality; adheres to all HIPAA and PHI (Protected Health Information) guidelines/regulations.
Education:High School Diploma or GED
Two (2) years knowledge of medical billing/collection practices
Intermediate knowledge of computer programs, including Microsoft Word and Excel
Knowledge of business office procedures
Knowledge of basic medical terminology and third-party operating procedures and practices
Ability to operate a computer and basic office equipment.
Skill in answering a telephone in a pleasant and helpful manner
Ability to call customers and request payment in a businesslike, pleasant manner
Ability to read, understand and follow oral and written instructions
Ability to establish and maintain effective working relationships with patients,
co-workers and the public
Must be well organized and detail-oriented
Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.
Requires sitting and standing associated with a normal office environment. Manual dexterity needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.
||BALTIMORE, MD |