Collections Specialist IMN

SUMMARY/PURPOSE:

The Collections Specialist reports to the Manager, Accounts Receivable / Accounts Payable. The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. This person provides customer service regarding collection issues, process customer payments, refunds, process and review account adjustments, resolve client discrepancies and short payments.

RESPONSIBILITIES/Essential Functions:

Responsible for monitoring and maintaining assigned accounts.
Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Accountable for reducing delinquency for assigned accounts.
Enlist the efforts of sales, account management, and senior management when necessary to accelerate the collection process.
Communicate and follow up effectively with other departments regarding customer accounts on a timely basis.
Establish and maintain effective and cooperative working relationships with ASG account managers, auto dealers, resellers and sales.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

QUALIFICATIONS (skills/requirements):

3-5 years High Volume corporate Collections experience.
Knowledge of Billing and Collections procedures

High School Graduate
Some College or BS Degree desirable, but not necessary
Accounts Receivable knowledge/experience a plus
Strong attention to detail, goal oriented
Experience with QuickBooks a plus
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities and priorities

Objectives of the Role:

Assist Accounts Receivable department to determine most effective and economical means of collection for each account and apply standard due diligence practices to collect monies owed. Work with billing to build customer profiles in order to ensure that purchase orders and contracts match and are in order, bill to addresses and billing contacts are correct, and that billing is submitted in the proper form?electronic or paper?so that client's invoice processing and payment is timely going forward.

Location:	200 Fifth Avenue Waltham, MA 02451 United States