Collector Modular Space Corporation
Summary of Position:
The primary function of the Collector role is to reduce delinquencies in the assigned segment of accounts, which may change from time to time based on business needs. Responsibilities include calling on delinquent accounts, generating letters, responding to inquiries, maintaining accurate documentation, negotiating acceptable payment arrangements and settlement options, handling rewrites, special invoicing requests and other tasks necessary to effect the timely resolution of the past due account status. The incumbent may also play a role in responding to billing inquiries, dispute resolution, account reconciliations, interface with third party collection agencies, skip tracing and other duties related to account receivables.
Success in the collection role is defined as collector effectiveness, that is: managing ?roll worse? rates to acceptable levels (preventing accounts from becoming more delinquent) and collecting payments that cause accounts to ?roll better? (current or fewer days past due). A defect in this role is more accounts rolling worse than acceptable.
Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
Counsel customers to assist in finding funds to bring account current
Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
Respond to all inquiries, redirecting when necessary
Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
Manage to collection objectives using a high degree of professionalism and persuasiveness
Make recommendation for next steps when accounts becomes un-performing or unresponsive
Complete skip tracing when contact with customer ceases
Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
Work unapplied cash in search of payments
Other special projects, as required
College Degree or equivalent
Minimum 5 years prior collection required, preferably in a commercial collection environment but consideration will be given an applicant with large ticket consumer collection experience
Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
Excellent verbal and written communication skills
High degree of professionalism
Attention to detail
Keen listening skills and ability to persuade others
Ambitious, goal-orientated and self-motivated
Automated dialer experience
Knowledge of FDCPA requirements
ModSpace provides competitive compensation along with a generous benefit package including medical, dental and vision insurances, short and long term disability insurances, life insurance, a 401K with match, and flexible spending accounts. Our work environment is business casual.
A career with ModSpace offers professional development and growth opportunity in a stable and growing North American firm. Our mid-size means our employees enjoy the resources of a large company in an environment where they are highly visible and have a direct impact on performance.
Come build your future with ModSpace.
With over 40 years of history and locations across North America, ModSpace is the premier provider of modular space solutions to a well-diversified client group including the commercial, construction, education, health care, and government segments. Our value proposition varies across segments and customers, meeting needs for quality control, speed to market, temporary facilities or facilities which can relocate to meet changing needs. As an employer and a business partner, we are committed to the highest levels of quality, integrity, teamwork and customer excellence.
||Berwyn, PA |