Communication Specialist and Client Liaison Grant Street Group
We are seeking exceptional Communication Specialists to join our friendly and talented team of professionals at Grant Street Group. As a Communication Specialist, you will act as a liaison between the clients who use TaxSys and the developers who create this tax collection and billing software. Outstanding written and verbal communication skills are essential, as is the ability to approach a problem from multiple angles.
You will work closely with clients, analysts, developers, and management to identify and resolve complex software and business problems, test code fixes and new features, and generally facilitate effective communication and relationships between GSG and our TaxSys clients. You will become an expert on both the software?s functionality and the business that it supports.
Act as the primary liaison for specific clients and become familiar with their business processes and needs
Troubleshoot and investigate software and business process issues reported by clients or colleagues
Create insightful, accurate documentation of clients? needs, communicate those needs to developers, thoroughly test fixes and new features, and follow up with clients to ensure that you are upholding GSG?s standards of excellence
Provide technical writers with the information and details they need to create and update the TaxSys User Guides
Gather and document requirements for new features and functionality
Respond to client inquiries by phone, email, or through our online ticketing system
Lead demos and training sessions for new or existing functionality
Clear and concise ?Plain English? writing
Strong troubleshooting and problem solving skills
Excellent interpersonal skills
Attention to detail
Ability to work both independently and as part of a team
Ability to prioritize tasks and multi-task effectively
Adaptability to different situations and audiences
Demonstrable computer proficiency, quantitative reasoning skills, and aptitude for learning new things
Quantitative thinking and understanding of arithmetic
We are particularly interested in candidates with backgrounds in English, Communications, History, Philosophy, or other writing-intensive disciplines. Experience working in the software development industry and knowledge of SQL and databases is a plus, but not a requirement.
We offer a competitive salary and benefits package.
||429 Forbes Avenue |
Allegheny Building, Suite 1800
Pittsburgh, PA 15219