Community Engagement Manager RetailMeNot, Inc.
THIS JOB HAS EXPIRED About Us
WhaleShark Media was founded in 2009 and is the world's leading marketplace for coupons and deals. The company's websites connect consumers seeking savings with discounts from more than 100,000 top merchants, stores and retailers.
If you have visited any of WhaleShark's many web properties, such as www.RetailMeNot.com, http://www.VoucherCodes.co.uk, www.Deals.com, www.Deals2Buy.com, www.CouponSeven.com and www.CouponShare.com, you'll be familiar with what we do. WhaleShark Media's mission is to help consumers save money and enjoy a hassle-free discount shopping experience. Our motto is "Every Deal. Every Customer. Everywhere."
You will be joining a fast-growing start-up with more than 100 million unique visitors who shop our deals sites every year.
Our culture is smart, collaborative and motivated. Our people are passionate about driving the business from vision to implementation to delivery, with measureable results. WhaleShark Media employees are energized by their ability to work in a highly flexible environment where their decisions can have a visible and immediate impact on the company's bottom line!
About the role:
At WhaleShark Media, our community is a critical component to our business and one of the things that sets us apart from our competitors. Our goal is to be the #1 website for consumers who are passionate about saving money, finding deals and sharing deals & tips with others. We are looking for an experienced Community Manager who is passionate about creating relationships with consumers and who has demonstrated success growing and cultivating online communities.
In this role you will be responsible for developing customer engagement strategies, conducting on-going outreach, increasing participation and sparking conversations amongst our users. Additionally, you will be the advocate for our community users to internal teams and advocate for improvements to RetailMeNot's user experience.
The work environment is energetic and dynamic and requires a person who is comfortable operating at a fast pace, can collaborate with multiple teams, is detail oriented and someone who drives for results. The ideal candidate will have a strong understanding of and demonstrable experience with online communities, rewards systems, social games and social networks.
--Actively monitor community posts and ensure that questions are answered accurately and in a timely manner.
--Generate community dialogue, buzz and interaction; conduct ongoing outreach to promote community participation.
--Recognize potential issues while they are small; collaborate with customer service and other internal teams to promptly identify the right course of action and ensure appropriate response.
--Develop and manage community member contact strategy.
--Solicit feedback from community on site and community features and tools; work with Product team to prioritize development on new product features and enhancements.
--Help identify and engage topic influencers and brand advocates.
--Host and/or participate in live chat events.
--Monitor Community engagement KPIs and report results to internal stakeholders.
--Identify and advocate for improvements to the community and overall site experience.
--Collaborate with the Product team and senior executives to create the overall Community strategy and product roadmap.
--Partner with Product, Editorial and Operations to develop programming and produce/procure content for the community.
--Partner with Product team on creation and execution of community outreach, engagement and retention programs.
--Bachelor's degree in communications or related field.
--3-5 years of experience managing online communities.
--Expert knowledge of social channels including forums, Twitter and Facebook, including best practices and current trends.
--Demonstrated success growing engagement and user interactions of an online community.
--Demonstrated success delivering on membership, revenue and ROI goals of a community program.
--Experience with rewards and loyalty programs.
--Deep knowledge of internet, social media and community trends.
--Excellent written and verbal communication skills.
--Excellent organization and time management skills.
--Passionate about brands and excited at the prospect of interacting with people online on behalf of a consumer brand. Able to build strong relationships with most active community members.
--An ability to work effectively in a cross-functional team environment.
--Ability to communicate results to team and management and to thrive in a fast paced environment.
We offer competitive salaries, employee stock options and benefits and an opportunity to be an integral part of a company that eagerly pursues disruption in its space to continue to drive innovation and lead the competition.
If you are interested in our Community Engagement Manager role, please visit us at http://hire.jobvite.com/j/?cj=ooAcWfwQ&s=StartUpHire to apply.
||301 Congress Ave. Suite 700 |
Austin, TX 78701
|Employment Type:||Full Time|
THIS JOB HAS EXPIRED
> 50M RaisedInvestors: Austin Ventures
, Google Ventures
, IVP-Institutional Venture Partners All Jobs: at RetailMeNot, Inc.
|Headquarters:||301 Congress Ave. Suite 700|
Austin, TX 78701
RetailMeNot, Inc. (www.retailmenot.com/corp/) is the world's leading digital coupon marketplace. The company's websites enable consumers across the globe seeking to save money to find hundreds of thousands of digital coupons from retailers. RetailMeNot, Inc. experienced more than 450 million consumer visits to its sites in 2012. The RetailMeNot, Inc. portfolio of coupon and deal websites includes www.RetailMeNot.com, the leading digital coupon site in the United States; www.VoucherCodes.co.uk, the leading digital coupon site in the United Kingdom; www.Deals.com in Germany; www.ActiePagina.nl, a leading digital coupon site in the Netherlands; Bons-de-Reduction.com and www.Poulpeo.com, leading digital coupon and cash back sites in France; and www.Deals2Buy.com, a leading discount offer site in North America.|
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