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Community Manager Uber
Spread the Uber Love & WOW users with great support!At Uber, amazing service is our core. We're a game-changing startup, providing quality, on-demand car requests (Benzes, town cars, etc.) from the touch of your phone. A tenacity toward surprising our users with an awesome experience is critical to our success. We're looking for a community support all-star to take charge of customer satisfaction.
The right person will be comfortable in an 'all hands on deck' environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing UberLOVE to our users.
You are...
A utility player. You're willing to find resolutions to customer issues early, late and often.
Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily... thousands of Uber user emails each month? No prob!
Naturally curious. You're innovative, extremely creative and constantly looking for ways to improve upon things.
Word savvy. You have exceptional writing skills and can craft everything from emails and blog posts to policies and summaries, easily adjusting your tone/voice accordingly.
Graceful. You are self aware, well-spoken on the phone and eloquent in emails. You'll humbly be the voice of Uber.
Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world.
Motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues.
Responsibilities
You'll be tasked with supporting our users with 'Holy Awesome-sauce' service and inspiring a growing user base to share the Uber experience. You'll have great opportunities to develop & foster various skill sets:
Tame upset riders and turn them into passionate evangelists. Respond to emails & support issues promptly.
Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities, social networks & blogs.
Find the transportation pulse of the city and identify new ways to get the Uber experience in front of new users.
Spread the UberLOVE through creating exciting blog & social web content.
Work closely with our engineering & operations teams to streamline process and assist in intelligently scaling a vibrant business.
Identify and engage community advocates who are equally passionate about exploring your city and being saved from the depressing alternative (those 'yellow cars').
Experience
Robust/active online presence and familiarity with social media (Twitter, LinkedIn, Facebook, Wordpress, etc.).
Solid writing background; experience blogging and/or editing (grammar buffs wanted).
Customer support background a plus.
Influencer amongst your friends and community.
Education
College degree in Marketing, Public Relations or similar degree is a plus, not required.
Accomplished in foosball is a plus ;)
Bottom line: You have to be ready to hustle! You must be ready and excited to get your hands dirty and help build a growing business. You're the customer advocate and need to bring the voice of Uber to the masses...you ready?
| Location: | Boston, MA United States |
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Uber
Request a black car from the touch of your phone and it arrives within minutes. It's reliable (always shows up, you can watch the car's location on your phone) and convenient (credit card on file...no tipping). Transportation game-changer.
5 - 20M RaisedInvestors: Benchmark Capital, CrunchFund, First Round Capital
All Jobs: at Uber
| Web Site: | www.uber.com |
|---|---|
| Headquarters: | 181 Howard Street San Francisco, CA 94105 United States |
| Employees: | 11-40 |
| 2010 | |
| Industry: | Software |
| Today the UberC team is working to provide high-quality, on-demand car service booked easily through your iPhone, Android or SMS. Our location based dispatch platform provides elite, efficient, and simple car service using high-end sedans with reputable drivers rather than traditional taxi cabs. Uber launched in San Francisco in June 2010 and has since expanded to Seattle, Chicago, Boston and New York City. We were founded by Travis Kalanick and Stumble Upon's Garrett Camp. The company received 11 million dollars in funding from Benchmark and First Round Capital and is seeing amazing revenues across the board. Uber currently has 30 employees, ranging from mathematicians, a neuroscientist, amazing engineers and some pretty amazing people on the Ops side. |
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