Community Manager - Miami Uber
THIS JOB HAS EXPIRED ABOUT UBER
Uber is a technology company. We make a smartphone app that provides users with an on-demand, private car service that takes them safely and smoothly to where they need to go, in over 30 major cities around the world - at the push of a button.
Uber is about applying mobile technology, data-driven decision making, and world-class operations teams to solve a massive, offline problem: urban transport.
These are early days. Come join us in Miami, and help us build a new fabric for urban logistics that is redefining the way people experience and get around a city.
ABOUT THE JOB
Spread the Uber Love & WOW users with great support!
At Uber, amazing service is our core. We're a game-changing startup, providing quality, on-demand car requests from the touch of your phone. A tenacity toward surprising our users with an awesome experience is critical to our success.
The right person will be comfortable in an 'all hands on deck' environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing UberLOVE to our users.
You will completely own user acquisition in Miami. You'll get to build a user base from scratch, and then iteratively grow that base by combining your nuanced understanding of Miami with an ability to creatively engage its users. Our Community Managers have a direct, outsized impact on our success, in every market!
Community Managers are the voice, face and soul of Uber in a given city, and they serve as the personification of our fun, innovative, service-obsessed brand.
Uber?s ability to continually ?wow? our users is crucial to our success, and your job will be to delight users via amazing customer service. Providing timely, world-class support to customers is a big aspect of this role.
In practice you are highly social, and would be thrilled to represent Uber at events and get togethers in your city. Your infectious enthusiasm - and the Uber discount cards you never leave home without! - lead tons of new users to want to check out Uber, our app, and our game-changing service.
WHAT YOU NEED
Hustle - Uber moves fast, and runs lean. You're a fun, charismatic, people person who can talk to anyone; flexible and fearless, you?re also excited to help build something awesome and share it with the world, in a ?never turn it off? way.
Ownership - Growth doesn?t happen on its own -- Community Managers make growth happen. Passionate, self-driven and fearless, they are deeply committed to making Uber a success in their city, and rise to the occasion to solve problems, big and small.
Service Orientation - As the voice of Uber in your city, you?ll use that voice to bring new users onboard, as well as to support and advocate for existing users. You need to be willing to find resolutions to customer issues early, late and often.
Creativity - You?ll be responsible for segmenting the users in your city, and for marketing effecitvely to those groups in creative ways. You need truly exceptional writing skills (for writing awesome blog posts, emails, and Tweets), and will have to continually generate unique but practical marketing ideas.
WHAT YOU HAVE
College degree in Marketing, Public Relations or similar degree is a plus, but not required.
Robust/active online presence and familiarity with social media (Twitter, LinkedIn, Facebook, Wordpress, etc.).
Solid writing background; experience blogging and/or editing (grammar buffs wanted).
Customer support background a plus.
Influencer amongst your friends and community.
Multi-lingual is a plus, but not required.
Travel like a European diplomat: employees are showered with Uber credits
Ground floor opportunity: shape the strategic direction of the company
Make a difference: we?re not just another social web app: we?re moving real people/assets and changing transportation for the future
We have access to an amazing list of advisors and investors that we actively engage
Full-time salary negotiable based on experience, and equity compensation plan.
Bottom line: You have to be ready to hustle! You must be ready and excited to get your hands dirty and help build a growing business. You're the customer advocate and need to bring the voice of Uber to the masses...you ready?
||Miami, FL |
THIS JOB HAS EXPIRED
Request a car from the touch of your phone and it arrives within minutes. It's reliable (always shows up, you can watch the car's location on your phone) and convenient (credit card on file...no tipping). Transportation game-changer.
5 - 20M RaisedInvestors: Benchmark Capital
, First Round Capital All Jobs: at Uber
|Headquarters:||1455 Market Street|
San Francisco, CA 94103
|Company Profile:||Uber is a technology platform that connects riders with drivers at the touch of a button. Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our app, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 100 cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer.|
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