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Community Manager Linden Lab
People make you happy. And because of that, you know how to return the favor. Your understanding of Community is fueled by passion, and you engage customers both as individuals and as groups. You?re no stranger to social media and you?ve championed your share of online causes and concerns--when the time was right. But you?re not jaded, either. You can always find a fresh avenue of interest to pursue. If this sounds like you, check out the bullet points below and then tell us about those pursuits and passions:What you?ll be doing:
Leverage the latest social listening and broadcasting tools to generate interest and conversation around new products
Draft and post content across social media channels and monitor/respond to comments and posts by users on those channels
Identify and highlight important user generated content when appropriate
Work with the Marketing team to communicate broadly to key communities, when appropriate. This might include targeted email, Twitter, and other product specific communication channels
Identify and partner communities to both support their growth and promote their activities
Look ahead to spot potential community issues early and manage through the communications to escalate/resolve
Evangelize and provide resources for community management best practices
Execute against community metrics and trends to amplify product message
Who you are:
BA/BS with a minimum of 3 years experience as a noted community participant, moderator or manager; prefer experience with a consumer-facing, online business
Outstanding blog and consumer writing skills; samples required, curated portfolio preferred
Experience with Social Media (Twitter & Facebook, et al) and a track record of anticipating emerging media trends
Track record of improving community metrics (please reference specific, past successes)
Excellent communication skills including; verbal, written and listening skills
Analytical, creative thinking and problem-solving capabilities
Passion for user generated communities
Hands-on familiarity with Lithium Social CRM and GetSatisfaction tools a plus
Demonstrated ability to work as part of a team, to integrate with others and to show personal initiative when called for
Proven ability to multi-task, thrive with challenges, and communicate with multiple individuals at once
| Location: | 1100 Sansome Street Suite 200 San Francisco, CA 94111 United States |
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Linden Lab
Investors: Benchmark Capital, Catamount Ventures, Globespan Capital Partners, Omidyar NetworkAll Jobs: at Linden Lab
| Web Site: | www.lindenlab.com |
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| Headquarters: | 1100 Sansome Street Suite 200 San Francisco, CA 94111 United States |
| Industry: | Software |
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