Community Manager Mesmo, Inc.
THIS JOB HAS EXPIRED Primary Responsibilities
Manage all social/community features for a top tier social game portal - Identify and analyze issues, patterns and trends in customer requests & product performance
Must be able to multi-task and manage several priorities and people at once.
Creatively and proactively assist customers through multiple contact methods
Transfer the information to the appropriate departments so that they can respond accordingly
Lead and own all community content: author blog posts, articles, podcasts, videos etc.
Establish and report metrics on a regular basis, including recommendations and insights
Identify and engage advocates - Communicate issues, opportunities, and insights to the company at large
Represent and escalate the voice and needs of the Community and successfully address Community health within company
Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
Participate in professional networking by following the prominent bloggers and online writers & attending events
Teamwork; Actively contribute to and build the most resourceful, reputable Community team on the planet
Excellent analytical, problem solving, communication skills
Strong player-centric focus
Passion for online gaming and social networking
Self-motivated and detail oriented with a desire to provide actionable insights and solutions
Demonstrated ability to influence various stakeholders to act on data-driven insights and analyses
High personal productivity with demonstrated follow-up ability
Ability to learn and adapt to new technologies quickly
Proven ability to multi-task and keep multiple projects moving forward through completion.
Parature knowledge a plus
SQL and database knowledge a plus
Web-analytics knowledge (i.e. Omniture, Google Analytics, etc.) a plus
B.S. degree in a technical or quantitative field a plus
||San Francisco, CA |
THIS JOB HAS EXPIRED