San Francisco Categories:
Community Manager Postmates
THIS JOB HAS EXPIRED
GENERALAt Postmates, customers are the center of our business. We're looking for a people person extraordinaire to build our community from the ground up. The bar for customer service is set extremely high and we need this person to take the reigns of our existing support infrastructure while building a scalable framework for new cities moving forward.
RESPONSIBILITIES
Address customer complaints and questions in real-time, working closely with dispatch to collect relevant information about deliveries
Build a rockstar support team to work around you
Monitor Twitter, Facebook and other social channels and participate in relevant discussions with customers and partners
Activate new customers and engage with community influencers
Maintain weekly column on Postmates company blog, providing insights into customer behavior, interesting use cases and community events
Plan and host local events for customers and partners
Serve as the voice of Postmates in your city and online
REQUIREMENTS
3+ years of customer service, support or marketing management experience
Strong verbal and written communication skills (grammar nerds wanted)
Naturally outgoing personality and an influencer amongst your personal network
Deliver results on time-sensitive projects
Pro-actively develop plans to address new challenges and opportunities
You should be comfortable working in a startup environment and participating in individual and group critiques.
You want to change the world at least a little bit
You appreciate complex problems
BENEFITS
Competitive salary
Stock option plan
Medical benefits
Comfortable chairs, your choice of computer and other supplies
Stocked kitchen
Awesome work environment at a company with a huge vision.
HOW TO APPLY
Send the following to jobs@postmates.com
Updated resume
List of personal references
A note about why you're interested in working with us
Salary expectations
| Location: | 51 Federal St. Suite 301 San Francisco, CA 94107 United States |
|---|---|
| Full Time | |
| Customer Service / Technical Support | |
| Operations | |
| community customer service marketing support |
THIS JOB HAS EXPIRED
Postmates
Angel Investors: David Wu, Jawed Karim, Matrix Partners, Naval Ravikant, Russ Simmons, Russel Cook, Scott Banister, SoftTech VC, Thomas Korte, Walter LeeAll Jobs: at Postmates
| Web Site: | www.postmates.com |
|---|---|
| Headquarters: | 51 Federal St. Suite 301 San Francisco, CA 94107 United States |
| Industry: | Consumer Products and Services |
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