Community Support Representative Quirky
THIS JOB HAS EXPIRED The Company:
We are Quirky.
We make invention accessible.
We believe that the best ideas in the world aren't actually in the world--they're locked in people's heads.
We exist to solve that problem.
We pride ourselves in offering the best community and customer experience on the planet, but are always striving to do more. To this end, we are looking for the quintessential people person - an individual with a knack for delighting others, who acts quickly to serve those who come to them for help, and proactively seeks out solutions before problems arise. You are known by friends, family, colleagues, and acquaintances for your selfless desire to leave others better off than you found them, for your insatiable curiosity and problem solving superpowers, and for exhibiting thoughtfulness that inspires others to do the same. Most importantly, you are excited by the challenge of building a support team that people look forward to calling, but that simultaneously is quick and efficient in resolving every challenge they throw at you.
Our community members consist of inventors, creatives, customers, and the curious of heart - your goal is to make them feel welcome, served, and cared for during every interaction with Quirky. Your day to day will be split between answering the phone at lightning speeds, replying to email inquiries so efficiently the sender ends the day as knowledgeable about how to answer their question as you are, and diligently responding to threads in our support forum with answers so comprehensive future visitors can always find the answer they are looking for. You will work closely with our Community Director, Invention Ambassadors, and other Community Support staff to provide the best experience possible for each and every member of the Quirky community.
Welcome and walk inventors through the Quirky process. Convince them that we're the right partners for bringing their product ideas to life.
Help community members navigate Quirky's unique product development process.
Ensure our online shoppers can find what they want, when they want it, quickly and painlessly.
If there is a problem with their order, you will move mountains to ensure it is fixed and they are ready to continue shopping.
Constantly strive to make Quirky community support better, faster, and funner.
Manage Quarterly projects in addition to daily customer requests.
Work closely with Platform Engineering and Platform Design teams to improve and add to the Quirky invention and e-Commerce platforms.
1-3 years experience in a public facing role.
EXCELLENT writing and speaking ability.
Ability to organize and respond to a high volume of emails, phone calls, and support forum posts daily.
Confident, convincing, and contagious personality.
Eagerness to learn about all aspects of our operation, in excruciating detail, so you can explain everything patiently and accurately.
Flexibility with working hours. Quirky's service hours are from 9am to 9pm, five days a week.
Desire and ability to wear many hats and throw down when necessary... you'll help with marketing, pr, events, packaging, and more!
Able to understand complexities, simplify them, and explain them to others.
Attention to details and quick follow through.
Above all else, have a passion for what we're doing at Quirky!
1-3 years of experience supporting a top tier eCommerce platform
Community management experience
Working knowledge of CRMs such as Zendesk, Salesforce, and (preferably) Desk.com.
Experience using Netsuite ERP and/or CRM
Fluency in a language other than English (French, Italian, Spanish, or Portuguese earn you double bonus points)
If this sounds like you, take some time to soak up Quirky.com and get to know us.
Submit your application with a personalized cover letter to Nathaniel Padgett. Explain how you found Quirky, why you absolutely cannot wait to work for us, and what makes you the perfect fit for our Community Support team.
We're quirky, so we aren't interested in generic cover letters. Provide us with one great idea for how we can offer the best customer service the world has ever seen. Try your best not to include something we already do...
Make sure to follow the instructions in the application to submit a stick figure drawing of yourself through Quirky.com.
THIS JOB HAS EXPIRED
We Make Invention Accessible
20 - 50M RaisedInvestors: FreshTracks Capital
, Norwest Venture Partners
, RRE Ventures All Jobs: at Quirky
|Industry:||Consumer Products and Services|
|Company Profile:||For centuries, becoming an "inventor" has been a hard gig to crack. Complexities relating to financing, engineering, distribution, and legalities have stood in the way of brilliant people executing on their great ideas.
Since launching in 2009, Quirky has rapidly changed the way the world thinks about product development.
We bring two brand new consumer products to market each week, by enabling a fluid conversation between a global community and Quirky's expert product design staff.
The world influences our business in real-time, and we share our revenue directly with the people who helped us make successful decisions.|
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