Configuration Analyst DriveCam
THIS JOB HAS EXPIRED Job Code: 13-029
DriveCam outsources selected managed services processes to business partners (BPO). The intent is that the outsourced processes generate accurate, responsive and cost effective results across review center geographies. The CA would provide support to the Manages Services Department and will be assigned various configuration administrative duties to them complete the outsourced review & score processes as accurately as possible.
The primary role of the Configuration Analyst is to support the department in assisting business partners with their daily operation by providing them with the appropriate tools and instruction needed to complete their job.
Perform various administrative duties
Maintain DriveCam Operations Center (DCOps) for DriveCam MS Dept and BPO
Maintain/ update event review configuration settings
Provide support to BPO as needed
Perform client account transfers to BPO for event review
Develop/Maintain the behavior definitions and rules associated and work the behavior definition change lead coordinator to implement
Maintain the content in the department myDrive site
Work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
Assist with developing the e-learning resource center and training courses
Work with the Corporate QA team to improve processes and update materials to reduce error rate.
Other duties as assigned
Extremely organized and manages time well
2+ years of work experience in a related field
2 year college degree, preferably 4 year degree
Excellent oral, written and interpersonal communication skills
Very computer literate ? experienced in all MS Office applications; some HTML or website design experience is a plus
Demonstrated ability to work well in a team environment and independent with limited management
DriveCam event review process knowledge a plus
This position is located in San Diego, CA and may require 10%-15% travel.
DriveCam, Inc. is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.
||8911 Balboa Avenue |
San Diego, CA 92123
THIS JOB HAS EXPIRED