xMatters, founded in 2000 as AlarmPoint Systems, is a leading provider of relevance engines. Our partners include BMC Software, HP, IBM and other leading ITSM/BSM companies. Our products are used by the Fortune 500 and we have developed a hard-earned reputation for exceeding our client?s expectations.
We are growing dramatically and are increasing the size of our Consulting Practice. We are seeking a dynamic experienced Professional Services person who is interested in being part of the xMatters team (i.e., we all pitch in and help wherever we can for the success of our customers, projects and ultimately xMatters).
Major Duties and Responsibilities:
Facilitate the process design and deployment of xMatters relevance engines from beginning of engagement to end, resulting in a functioning implementation and a satisfied client. Analyze client technology and operational systems and work with clients to optimally incorporate and deploy the xMatters relevance engine technology platform. Analyze and identify the areas of an organization where its teams and customers need access to information, choices, and contacts, as well as the systems in which key information is located. Determine and implement technical solutions, including architecture design. Plan, manage, and deliver work on-time and within scope. Identify opportunities within each consulting engagement for broader use of xMatters products to create enhanced customer systems. Handle customer relationship management, implementation and knowledge transfer activities. Identify areas of technology and function that need improvement and propose solutions.
Qualifications / Necessary Skills:
Bachelor?s degree in Computer Science, Information Technology, Computer Engineering, or directly related field plus five years experience as a Systems Analyst or Software Engineer. The five years of experience must include consulting with end users to determine client needs and developing technical solutions, developing proposals, and providing sales and presales assistance. The five years of experience must also include work with Java programming, Unix and Linux operating systems, SQL and Oracle databases, Web Services, .NET and ITIL frameworks. In lieu of a Bachelor?s degree and five years of experience, will accept Master?s degree in one of the stated fields plus three years of experience as a Systems Analyst or Software Engineer. The three years experience must include consulting with end users to determine client needs and developing technical solutions, developing proposals, and providing sales and presales assistance, work with Java programming, Unix and Linux operating systems, SQL and Oracle databases, Web Services, .NET and ITIL frameworks.
Travel up to 80% primarily in eastern half of US. Will work from home.
||12647 Alcosta Blvd |
San Ramon, CA 94583